FCI Implementation Specialist (Full-Time)(Two Positions) – Center for Child and Family Health – Durham, NC

CCFH Program: Family Connects International

Location: Durham, NC

Position Type: Full-Time

JOB DESCRIPTION

Reports to: FCI Director of Dissemination

Occupational Summary:

Family Connects (FC) is a model for a community-based program supporting new parents in caring for their

newborns, offering physical assessments of the mother and baby, addressing questions about caring for a

newborn, and helping them access any needed community services or resources. The model combines top-down

identification and alignment of key community resources with a bottom-up approach of engaging individual

families through short-term nurse home visiting. The program is currently being implemented in over 20

communities nationwide, with serveral additional sites beginning implementation in 2021.

Work Performed:

This position manages initial and ongoing Family Connects program implementation and certification for external

sites throughout the United States. Through the employment of standard program management processes and

tools, the Implementation Specialist coordinates site-specific training and consultation in accordance with national

certification guidelines and criteria. As a key member of the Family Connects National Training team, this position

works closely with leadership and peers to ensure model fidelity and quality standards are achieved and

maintained within assigned program sites.

Responsibilities

• Provide support and guidance to internal and external customers in support of sites adopting the Family

Connects model;

• Manage multiple complex implementation timelines, including documentation and reporting of key

contract deliverables;

• Collaborate with Family Connects faculty and staff to support implementation of the Family Connects model

at various locations throughout the United States;

• Utilize a standardized consultation platform to provide training and technical assistance to agency

administrators and stakeholders within communities adopting the Family Connects model;

• Coordinate regular reporting regarding key quality indicators for all assigned program sites;
• Perform other related duties incidental to the work described herein.

Required Qualifications at This Level

Education/Training:

• Master’s degree in a relevant field (e.g., healthcare administration, public policy, public administration,

social work, psychology, or public health with quality improvement/systems emphasis) or equivalent work

experience.

1121 W. Chapel Hill Street, Ste. 100 Durham, NC 27701 | CCFHNC.ORG 1