Medical Scheduler (CSR) for Primary Care Clinic – Medical Financial Group – San Antonio, TX

Job description: Medical Primary Care Scheduler/Front Desk (CSR)

We are seeking a Medical Call Center Representative/Scheduler for for a rapidly growing Primary Care/Internal Medicine Medical Practice located in Northwest San Antonio. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a “we care” attitude, which has a significant impact on patient loyalty and their relationship with the practice.

Responsibilities:

· Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.

· Appropriately schedule patient appointments based on physician guidelines.

· Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.

· Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.

· Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office.

· Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.

· Perform other office duties as assigned by manager.

Qualifications:

· 2 Year of call Center Experience

· Medical terminology

· Scheduling

Applicant Qualifications

You have requested to ask candidates the following questions:

· How many years of medical office experience do you have?

· How many years of receptionist/call center experience do you have?

Job Type: Full-time

Pay: $15.00 – $19.00 per hour

Benefits:

• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

Experience:

• Customer Service: 2 years (Preferred)
• Medical Terminology: 2 years (Preferred)