Deskside Technician – Arconic – Pittsburgh, PA

Arconic is seeking a Deskside Technician to be the first line IT support to all employees, contractors and the executive team in the Arconic Corporate Center in Pittsburgh PA. This position reports to the End User Computing and Executive Productivity Lead and provides trouble shooting to the end user and manages full cycle of IT assets at the corporate center. The successful candidate will be customer facing and bring a positive and service approach to helping others. If you take pride in being the face of IT and enjoy working with customers and want to join a growing team that promotes from within, we encourage you to apply! Arconic is an Essential Business !

Arconic Corporation (NYSE: ARNC), headquartered in Pittsburgh, Pennsylvania, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the ground transportation, aerospace, industrial, packaging and building and construction markets. In 2019, the businesses of Arconic Corporation reported annual revenue of $7.3 billion. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we make products that meet quality, efficiency and delivery objectives to achieve customer success and shareholder value.

Compensation:

Strong base salary plus variable compensation bonus structure

Generous Health Benefits beginning day 1; medical, life, dental and vision plans

401(k); 100% Match up to 6% of earnings, Plus a Retirement contribution (3%)

Competitive annual vacation accrual Plus 10 annual paid holidays

Position Profile : The primary purpose of the Deskside Technician , is to support all employees and contractors at the Arconic Corporate Center and manage the full life cycle of IT assets. The incumbent must communicate professionally and effectively with a wide variety of people, via face to face, over the phone, remote access, Teams and in writing.

Essential Functions: This position includes tactical execution; examples include but are not limited to:

Provide IT deskside support to all employees at the Arconic Corporate Center in Pittsburgh PA;
Provide White Glove IT services to all company executives;
Diagnose and resolve software and hardware incidents, including operating system (Windows 10), network, mobile devices and across a range of applications;
Operate with Arconic IS standards and conventions and applicable Arconic BU/RU IT Standards;
Stage, configure, and deliver IT assets (e.g. personal computers and mobile phones);
Manage the inventory of IT assets in the building;
Support IT systems at the location;
Work across a global IT support team to share information and best practices.

Essential Knowledge Skills and Abilities:

Systems and Technology — Ability to demonstrate knowledge of the practical application of systems and technology. This includes knowledge of systems architecture, hardware, operations and life cycle.
Knowledge of Operating Systems (Windows 10, Windows Server 2012) & standard application installation (MS Office 2013, Office 365 products), configuration and troubleshooting.
Communication and Interpersonal Skills – Job requires partnership with all levels of the organization from personnel to executives.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Dependability – Job requires being reliable, responsible, dependable, and fulfilling obligations.
Stress Tolerance – Job requires dealing calmly and effectively in high stress situations, including conflict resolution.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Time Management – Managing one’s own time. This position requires self-motivation with autonomous work ethic.
Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong and manage any resulting conflict.
Works as part of a geographically dispersed team (e.g. local, global) using a variety of technologies. Acknowledges & accommodates, where appropriate, any variance in time zones and native language.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic Qualifications:

High School Diploma or GED from an accredited organization
Have a minimum 2 years’ experience as an IT Professional in a business environment
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position;
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

Preferred Qualifications: