Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving over 69 million passengers last year and generating more than $33.5 billion for the region annually. DEN is the largest and newest commercial airport in the United States and consists of 15 million square feet of built environment.
Denver International Airport (DEN) is hiring an Airport Emergency Dispatcher (AED) to join our Communications Center team. The Airport Emergency Dispatcher (AED) job duties encompass four principal functions: (1) emergency/ non-emergency Call Taking, (2) Providing Information, (3) Dispatching, and (4) Using Resources and Equipment.
Call Taking
- Obtains complete, accurate and appropriate information from calling party
- Communicates effectively with various types of “difficult” callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly)
- Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner
Providing Information
- Determines what information, if any, should be provided to the public, other agencies, and the media
- Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media
- Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service
Dispatching
- Determines appropriate personnel and resources to dispatch to incidents
- Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information)
- Directs and coordinates appropriate field unit response
- Initiates and coordinates allied agency response, when appropriate
- Monitors, coordinates and accurately updates status information regarding field units and incidents
Using Resources and Equipment
- Uses appropriate automated data bases (e.g., vehicle, criminal history, driver license, wants and warrants, stolen property, gun, and various specialized data bases) and reference materials (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information
- Uses telephone system and related equipment, radio broadcasting equipment, closed circuit television equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service
It takes a special person to meet the demands of public safety communications. It requires having to do several things at once, sometimes during life-threatening situations. A slow or improper response to a call can results in serious injury or further harm. The position requires maintaining composure, and keeping emotions in check, even in very difficult and emotionally charged situations.
We are looking for a dispatcher that can perform effectively under adverse conditions, ‘bounce back’ from negative situations, perform duties under extreme pressure without delay, conduct himself/herself ethically and morally on and off duty, have the ability to listen while at the same time perform various tasks, and operate dispatching equipment. You will work in a 24/7/365 Public Safety Answering Point that operates in a high visibility and accountability environment, interacting with many different people on a daily basis, often at the same time. This position is also the first step to becoming an Airport Communications Specialist and a great place to grow in the aviation community.
In addition the ideal candidate would have the following:
- Degree in Criminal Justice, Emergency Medical Services, Fire Science Technology, Aviation Management or a related field.
- One or more years of experience in an emergency services environment.
- One of more years of experience in a Public Safety Answering Point (PSAP).
- Possession of Communications Training Officer (CTO) certification (APCO, NENA, or PSAP agency developed)
- Completion of basic public-safety telecommunication training course (APCO, NENA, or PSAP agency developed)
- ICS 100, 200, 700, and 800
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience: Two years of public contact experience dealing with individual problems and applying policies, procedures, and/or legal guidelines; or two years of experience in call taking or dispatching for emergency services.
- Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
- Licensure: Must pass an initial pre-security clearance screening to obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment. Must take and pass an online test every two years to maintain certification.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work / Snow Duties / Emergency Incidents: this position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays.
Job Profile
CA2810 Airport Emergency Dispatcher
Position Type
Unlimited
Position Salary Range
$24.06 – $35.13
Starting Pay
Based on Education and Experience
Agency
Denver International Airport
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Source: Indeed.com
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