PATIENT SERVICES SPECIALIST PSS 2 – University of Washington – Seattle, WA

As the region’s only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.

The Harborview Admitting Department has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Variable Shifts). The Patient Services Specialist (PSS) supports front desk operations for the HMC Admitting Department in an integrated staffing model in which PSS’s provide reception and scheduling services. In addition, the PSS serves as the primary resource for coordinating the daily patient flow and providing patient support services, and is required to be able to function effectively and independently. Under general supervision, the Patient Services Specialist performs specialized clerical and technical duties to facilitate the delivery of patient care.

PSS responsibilities include:

Provide support services such as obtaining and verifying demographic and financial information through pre-registration process; complete patient registration by obtaining consent for medical care and financial agreement; and process patient paperwork.

Triage patient telephone calls to clinical staff; provide information about services, and interact with patients, families, and nursing and medical staff to ensure patients are identified correctly and registered and admitted accurately as they enter the medical center.

Reception and discharge activities

Schedule appointments

Coordinate care with other services

Check in patients

Coordinate referral process and medical records

Obtain and verify registration information

Process charge documents

Collect time-of-service payments

Perform other necessary activities to maintain clinic operations

May provide guidance to staff outside assigned service area. May float among other areas, including admitting, registration, and patient care.

The Harborview Admitting Department PSS demonstrates service excellence standards in independently performing the stated support services.