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Member Services Representative – Planet Fitness – Hickory Hills, IL

Job Summary:

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.


Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Must have a satisfactory background check
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Benefits


Planet Fit Indy 10 LLC offers a comprehensive benefits program to all eligible employees. Newly hired full-time employees are eligible for insurance first of the month following their date of hire. We offer Medical & Prescription drug plans, HSA (Health Savings Account) Dental, Vison, Life/AD&D, Voluntary Short Term Disability (STD), Voluntary Long Term Disability (LTD), and other additional voluntary benefits! All part-time and full-time employees are eligible to participate in our 401k plan after 3 months of service.

Source: Indeed.com
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