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CSPECH Case Manager – South Middlesex Opportunity Council – Worcester, MA

South Middlesex Opportunity Council (SMOC), headquartered in Framingham, MA is a multi-service organization that works in the community organizing resources for social change & economic independence. Our four main areas of programming include: Behavioral Health Services, Comprehensive Housing Services, Employment and Education, and Family & Nutrition.


“To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships”

We offer a competitive salary, an excellent benefits package, and an exceptional time off program. We believe in the quality of life for all individuals including our employees.


We offer full-time employees a myriad of benefits including major medical and dental, long-term disability and life insurance, 403b retirement plan, tuition assistance and remission, 12 paid holidays per year, paid sick time, paid bereavement time and generous accrued paid vacation time. We believe in work-life balance. We don’t just say we have great benefits we actually live it!

The Greater Worcester Housing Connection

As part of a collaborative community effort to reduce and eliminate homelessness, the Greater Worcester Housing Connection provides permanent housing solutions along with services and linkages to resources that include employment, health and behavioral health, education, and income maximization opportunities delivered in an individualized approach toward the goal of enhanced self-sufficiency.


Provide case management services to participants in a program serving chronically homeless individuals with relapse histories. Case management includes an initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits & provide group facilitation.


  • Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc.
  • Develop a regular program schedule including activities, meetings, meals, etc. Access external resources as appropriate including guest speakers, etc.
  • Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file.
  • Conduct initial service needs assessment with all clients entering the program. Develop an Individual Service Plan with each participant within three days of entry into the program.
  • Work closely with Shelter staff, Relapse Prevention Managers, and Sober Housing staff to identify new program participants.
  • Maintain daily contact with clients actively involved in the program.
  • Establish and maintain a regular contact schedule with all participants for a period of at least 24 months.
  • Maintain appropriate files and case notes for each participant.
  • Ensure accurate statistical data is maintained and reported monthly.
  • Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep a detailed log of all referrals made.
  • Provide crisis intervention (24-hour cell phone coverage).
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.


  • Bachelor’s Degree in a related field. May be substituted with a minimum of 5 years working with the target population.
  • Substance abuse experience required.
  • Excellent interpersonal and organizational skills.
  • Previous experience with group facilitation preferred.


  • Directly reports to Program Manager, CSPECH.
  • Direct reports of this position are none.


  • Ability to drive a vehicle
  • Ability to ascend/descend stairs


Travel within the state will be required. As part of the responsibilities of this position, the Case Manager, CSPECH will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Job Type: Full-time

Pay: $17.50 per hour


  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Monday to Friday


  • Bachelor’s (Preferred)


  • Substance abuse: 2 years (Preferred)

Work Remotely:

Click Here To Apply

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