The DoubleTree by Hilton Detroit – Novi is where every guest is greeted with a smile and every
stay starts with a warm cookie welcome.
Our ideally located Novi, MI hotel puts guests near dozens of local businesses and attractions.
Whether you’re traveling for business or pleasure, you’re never too far from your destination.
Leisure travelers can get a taste of the local flavor while they shop at dozens of boutique stores
at Twelve Oaks Mall, while business travelers can take advantage of our complimentary local
area shuttle to get to their meetings on time.
As a part of the Front Office Team, you will be the face of The DoubleTree by Hilton Detroit –
Novi! We want you to be knowledgeable about our unique surroundings and help our guests
feel like a local. We are an energetic team that has a blast creating extraordinary experiences for
our guests and fellow associates. We want YOU to be a part of our family!
The Perks:
- Sage Hotel & Restaurant Discounts across the US
- Hilton Discounts across the US and Worldwide
- Medical, Vision, & Dental Insurance
- Convenient Location Off Major Highways
At Sage we create a culture of belonging. Our team members serve with creativity, and passion.Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in Hospitality.
Job Overview
Hilton Experience Required. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing, Bending/kneeling – repeated bending and kneeling required while filing,
Mobility – must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
ID: 2020-2118
Position Type: Regular Part-Time
Property : Doubletree Novi
Outlet: Hotel
Category: Front Desk & Guest Services
Min: USD $11.00/Hr.
Max: USD $12.00/Hr.
Tipped Position: No
Address : 42100 Crescent Blvd
City : Novi
State : Michigan
EOE Protected Veterans/Disability
Source: Indeed.com
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