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Customer Service Representative – Southeast Floors – Orlando, FL

Who We Are: As a leader in floor covering for the multi-family industry for over 25 years, Southeast Floors has the experience and resources to expertly deliver on your flooring needs.

For more information, please click on this link to be directed to our website: www.sefloors.com

Job Summary and Position Objective: This position works closely with all departments of Southeast Floors to deliver accurate and timely processing of sales orders. The overall execution of ensuring customer satisfaction is a key component of this position.

Benefits Available:

  • Medical, Dental, Vision, Life Insurance, & LTD Insurance
  • Voluntary Supplemental Insurance
  • 401(K) with Company Match
  • Paid Time Off

Essential Functions:

  • Answers all incoming customer calls and promptly follows up with each customer
  • Develops and maintains relationships with (internal and external) customers via phone and email
  • Maintains a friendly, warm, and positive attitude with all customers
  • Follows up with internal and external customers, as well as Installers and Installation Managers
  • Communicates all relevant and correct information to applicable parties
  • Enters and coordinates all orders received via email, phone, and/or online daily by using our software
  • Responsible for cancelling expired quotes
  • Effectively handles RM Interiors issues between Installers, Installation Managers, and RM Interiors
  • Supports and serves as a backup for RM Interiors
  • Keeps management informed of any challenges faced throughout the workday
  • Recalls past projects and customer information quickly and efficiently
  • Familiarizes oneself with measurements and floor plans
  • Able to retain knowledge of different floor plans
  • Finds quick solutions to difficult problems and assists others to their best of one’s ability
  • Must be able to multi-task without time delay or errors

Required Competencies/Skills:

Has a strong understanding of the following:

  • Fluent in English and Spanish (must be bi-lingual, no exceptions)
  • Great customer service skills
  • Must have a cheerful & calm demeanor with a friendly and willing attitude
  • Time management skills including but not limited to prioritizing, scheduling, and planning
  • Must have skills leading people directly and must work well with others
  • Compliance with all policies and procedures
  • Must be organized, pay close attention to detail, and has the ability to multitask quickly and efficiently
  • The ability to communicate clearly and professionally at all times

Work Environment:

Indoor work environment with central A/C

Physical Requirements:

  • Must be able to sit for an 8-hour shift
  • Flexible and long work hours sometimes required
  • Be able to lift, push, and pull items weighing up to 35 lbs
  • Must be able to bend, squat, twist, and reach for supplies

Expected Hours of Work: 40 hours/week

  • 9:30am – 6:30pm Monday through Friday

Other Duties: This job description in no way implies that these are the only duties to be performed by the individual occupying this position. The individual will be required to perform any other job-related duties assigned by their supervisor.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay

COVID-19 considerations:
We have the offices thoroughly cleaned twice a week, hand sanitizer at each desk and hand sanitizer dispensers, and wearing a mask is mandatory when near others.

Experience:

  • Data Entry: 2 years (Required)
  • Customer Service: 2 years (Required)
  • Multi-tasking: 1 year (Required)
  • Flooring Industry: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Language:

  • English (Required)
  • Spanish (Required)

Working Days:

  • Monday (Required)
  • Tuesday (Required)
  • Wednesday (Required)
  • Thursday (Required)
  • Friday (Required)

Work Location:

  • One location

Work Remotely:

Source: Indeed.com
Click Here To Apply

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