Do It Right Plumbers, Inc. in Orange, CA is seeking a Full-time Call Center Manager who is ready to come in and hit the ground running and take our Call Center to the next level. This person has experience in outbounding for new customers and connecting with customers with each inbound call. This person is self-motivated, wanting to move the company forward, motivating and educating the team do the same. Do you have a strong sense of urgency and ownership? Can you guide your team on how to effectively outbound and book calls? Are you a positive and interactive leader who is comfortable mentoring, educating, and growing talent? Do you have what it takes to drive a team and get some wins? If so, please read on!
This customer service management position pays a competitive starting salary ranging from $50,000 – $60,000/yr with the potential to be a top performer among the highest paid in Orange County! We also offer rich benefits including medical, vision, and dental insurance, paid time off for vacations and holidays, a 4% company-matched 401K retirement plan, ongoing training with Nexstar resources, and fun company events! If you want to work in a positive work environment with a fantastic company culture, apply now!
ABOUT DO IT RIGHT PLUMBERS, INC.
Do It Right Plumbers started in 2014, providing quality and efficient service throughout Orange County, California. We are dedicated to providing the highest quality and experience. From our friendly, effective and helpful Customer Service Representatives to our professional, courteous, and knowledgeable Technicians, we are committed to giving each client a 5-star experience.
We wouldn’t be successful without our hardworking and professional team; we are an employee-focused company first and foremost. We care about our team and expect you to bring that same caring personality when you come on board. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Do It Right Plumbers.
A DAY IN THE LIFE OF A CALL CENTER MANAGER
As our on-top-of-it Call Center Manager, you arrive each day determined to keep our 3-day call board filled with the right opportunities and not leave until the calls are set up for the next day. You are very comfortable with how to successfully find and create outbound lists to turn calls into bookable opportunities. You are constantly searching for opportunities and training the team to do so as well. You create clear and compelling scripts that combat potential customer objections and work with the team to successfully administer them. As a result, we have more service appointments booked and our 3-day service call board is full, each and every day allowing us to provide the best customer service experience!
You also manage dispatch in an effort to make sure that the right technicians are matched to the right jobs. You strive to become an expert in your market by keeping your knowledge of customer needs and engagement sharp. You monitor staff performance, review recorded calls, and advise them on how to promote sales. Not only do you provide the training necessary to be successful, you responsibly ensure sufficient staff schedules to match company demand and seasonal spikes. You are teaching by example, not afraid to roll up your sleeves and find the calls yourself. At the end of the day, you enjoy showing employees how much their individual contributions matter to the success of Do It Right Plumbers, Inc.
QUALIFICATIONS
- About 5 years of experience in a Call Center
- About 3 years of outbound experience.
- Dispatch experience is not required, but strongly encouraged!
- Can pass a background check and drug test
- Microsoft Office software and computer proficiency preferred
- Good presentation skills
- Comfortable sitting for long periods of time
Call center experience in the plumbing/electrical/HVAC industry is a plus, but not required! Are you detail oriented and a highly-organized multitasker? Do you have the ability to convey confident and decisive messages in a fast-paced and goal-driven environment? Is your goal to provide unparalleled customer satisfaction? Can you drive team performance as to achieve all business goals and objectives? Do you have the ability to inspire both personal and professional growth in our team members? If so, you might just be perfect for this management position!
CALL CENTER MANAGER WORK SCHEDULE
The typical schedule for this management position is Monday – Friday and potentially weekends as deemed appropriate.
READY TO JOIN OUR MANAGEMENT TEAM?
Do you have the right customer service, leadership, and management skills to be our Call Center Manager? If yes, please complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 92865
Source: Indeed.com
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