Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.
Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.
This role is part of our International Support team which is focused on providing the best product experience to all our Loom customers. You will be responsible for supporting Loom users via email, live chat and social media. You will help drive our support at scale initiatives to facilitate a successful customer journey. This requires working with different teams and becoming a subject matter expert on Loom’s products.
Important note: We are looking for candidates in US timezones (ET & CT preferred) to work a full time schedule that may span weekends and/or holidays as our customers need us.
Perks at Loom:
- Competitive compensation and equity package
- 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- Healthcare reimbursement (for International employees)
- Life insurance
- Long-term disability insurance
- 401(k) with 5% company matching
- Professional development reimbursement
- Mental health and wellness reimbursement
- Gym reimbursement
- Unlimited PTO
- Paid parental leave
- Remote work opportunities
- Yearly off-site retreats (this year was in Barbados)
SF office perks
- Daily lunch on-site
- Unlimited snacks & drinks
- Remote week every other month
- Home office & technology reimbursement
- Co-working space reimbursement
- New-Hire on-boarding in San Francisco (optional)
Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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