Physician After Hours On Call Nurse-Resource
RN
Position information
Title: Physician After Hours On Call Nurse
Facility: Fidelity Health Care
Job Reports to: Manager, Care Management Center
Premier Health Mission, Vision, and Values
The Premier Health Mission
We will build healthier communities with others who share our commitment to provide high-quality, cost-competitive health care services.
The Premier Health Vision
Patients, physicians, and employees will choose Premier Health over any other health care provider in Southwestern Ohio. We will earn their choice, and grow our market leadership by anticipating their needs and exceeding their expectations.
§ Patients and their families will choose us for our quality outcomes and compassionate care at a competitive price.
§ Physicians will choose us as collaborative partners for our easy, efficient practice environment and with a shared passion for high-quality medical outcomes.
§ Our employees will choose us as a great place to work, learn and build a career.
The Premier Health Values
§ RESPECT each person’s dignity.
§ Act with INTEGRITY to do the right thing in all aspects of our responsibilities.
§ Serve with COMPASSION that embraces each individual’s concerns and hopes.
§ Commit to EXCELLENCE as measured to the highest level of performance.
Position Summary
General Summary/Responsibilities:
The Physician After Hours Nurse accepts calls and functions as the PH system representative after hours, weekends and holidays. This position is an every other weekend rotation including holiday resource support as needed. Facilitates communication to PPN physician and provider practices regarding patient questions and concerns as appropriate. The physician after hour’s nurse provides patients with appropriate resources available with the PH community to help prevent avoidable readmissions and ED visits. (PCP office visits, urgent care) The Resource Physician After Hours Nurse also provides support for the Premier Health MMO nurse line after hours, weekends, and holidays.
DIMENSIONS:
Handles approximately 300 or more calls per month. Manages/triages incoming phone calls for PPN physicians, providers and Premier Health MMO nurse line patients who utilize the After Hour’s on Call service.
Scope/Span of Control: N/A
Supervisory Responsibilities (if applicable)
Supervises FTEs: No
Number of FTEs Supervised: 0
Exercises full management authority including performance reviews, discipline, termination and personnel hiring No
Fiscal Responsibilities (if applicable)
Annual Revenue in Dollars: N/A
Annual Expense in Dollars: N/A
Financial Accountability: N/A
Population Served
Age of Population Served – Choose all that apply
Infant (birth – less than 1 year)
Pediatric/Adolescent (1 – less than 18 years)
Adult (18 – 64 years)
Geriatric (65 years & older)
- All Age Groups (Birth & Above)
- Not Applicable
Qualifications
Education
Minimum Level of Education Required: Associates
Additional requirements:
§ Type of degree: Associates, or Bachelors
§ Area of study or major: Nursing
§ Preferred educational qualifications: N/A
§ Position specific testing requirement: N/A
Licensure/Certification/Registration
Current Ohio RN license.
Experience
Minimum Level of Experience Required: 1 – 3 years of job-related experience
Prior job title or occupational experience: Two to three years’ full time equivalent in home care, acute care setting, or LTAC environment.
Prior specific functional responsibilities: N/A
Preferred experience: Minimum of three years nursing experience (critical care preferred).
Other experience requirements: N/A
Knowledge/Skills
§ Customer relations skills.
§ Excellent communicator.
§ Independent and accountable.
§ On call experience preferred.
§ Highly organized.
§ Dedicated team player.
Physical Requirements & Working Conditions
Physical Requirements:
2 – Occasionally (11% – 40%)
3 – Frequently (41% – 75%)
Other sounds
3 – Frequently (41% – 75%)
2 – Occasionally (11% – 40%)
2 – Occasionally (11% – 40%)
Visual Acuity Near
3 – Frequently (41% – 75%)
2 – Occasionally (11% – 40%)
Manual Dexterity
2 – Occasionally (11% – 40%)
Visual Acuity Far
3 – Frequently (41% – 75%)
3 – Frequently (41% – 75%)
Use both hands
3 – Frequently (41% – 75%)
Vision Color
2 – Occasionally (11% – 40%)
2 – Occasionally (11% – 40%)
3 – Frequently (41% – 75%)
Concentrating
3 – Frequently (41% – 75%)
1 – Rarely (0% – 10%)
Lifting <10 pounds
3 – Frequently (41% – 75%)
Interpersonal Skills
4 – Consistently (76% – 100%)
2 – Occasionally (11% – 40%)
Lifting >10 pounds
2 – Occasionally (11% – 40%)
4 – Consistently (76% – 100%)
1 – Rarely (0% – 10%)
Normal hearing both ears
3 – Frequently (41% – 75%)
4 – Consistently (76% – 100%)
Working Conditions:
1. Home based environment.
2. General office environment.
3. Climate controlled environment.
Organizational Standards
§ Responsible for physician practice after hour’s patient calls, including all documentation completion during on call week coverage.
§ Documents all phone calls in EPIC, Access Data Base, Physician After Hour’s tracking log.
§ Responsible for continuing physician after hour’s call competency by working one shift per month (for prn as needed for coverage.)
§ Demonstrates the ability to effectively communicate with both internal and external customers to ensure quality customer service.
§ Attends all mandatory meetings, training sessions and educational requirement needs for triage competency.
Essential Duties & Functions
Essential Duties & Functions:
The Physician After Hours Nurse addresses caller’s level of need with appropriate level of response. Ensures after hour’s customer satisfaction. (physician providers, patient and/or family members.) Must be self -directed and able to effectively prioritize. Must have ability to independently make decisions necessary to ensure patient wellbeing. Facilitates communication between all appropriate physician providers and patient and/or family members.
Other Duties & Functions:
As assigned
The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.
Source: Indeed.com
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