Entrance Screener – Confluence Health – Wenatchee, WA

Overview:

Position Summary:

Courteously and professionally greets, screens and directs patients and visitors for signs and symptoms of Covid-19 while directing them to the appropriate healthcare services and locations within the assigned facility. Assists with inquiries and transportation requests if necessary. Provides outstanding customer service in all interactions.

Position Reports To: Covid Department Manager or Director

Responsibilities:

Essential Functions:

• Greets and directs patients, families and visitors to the appropriate healthcare services location or provider offices.

• Dispenses masks and other PPE as required and necessary during COVID Operational Phases.

• Answers questions via telephone and in person.

• Assists patients with securing wheelchair assistance and transportation needs.

• Maintains Germ Buster stations in front entrance and screening locations, and requisitions associated supplies.

• Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications:

Required:

• High School diploma or equivalent.

• One year customer service experience.

• Ability to communicate effectively.

• Basic computer skills.

Desired:

• None specified.

Physical/Sensory Demands:

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

• Walking – F

• Sitting/Standing – C

• Reaching: Shoulder Height – O

• Reaching: Above shoulder height – O

• Reaching: Below shoulder height – C

• Climbing – O

• Pulling/Pushing: 25 pounds or less – F

• Pulling/Pushing: 25 pounds to 50 pounds – F

• Pulling/Pushing: Over 50 pounds – F

• Lifting: 25 pounds or less – F

• Lifting: 25 pounds to 50 pounds – O

• Lifting: Over 50 pounds – O

• Carrying: 25 pounds or less – F

• Carrying: 25 pounds to 50 pounds – O

• Carrying: Over 50 pounds – O

• Crawling/Kneeling – O

• Bending/Stooping/Crouching – F

• Twisting/Turning – F

• Repetitive Movement – C

Working Conditions:

Job Classification:

• 
  FLSA: Non-exempt

• 
  Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights – No

• Heat – Yes

• Cold – Yes

• Mechanical Hazards – No

• Hazardous Substances – Yes

• Blood Borne Pathogens Exposure Potential – Yes

• Lighting – No

• Noise – No

• Ionizing/Non-Ionizing Radiation – Yes

• Infectious Diseases – Yes