Client Service Representative – Prisma Wellness – Bellevue, WA

Help us shape the way people view mental health!

We are a fast growing wellness center with a focus on mental health. We understand that humans are complex beings with different experiences, feelings and aspirations and one solution doesn’t fit all. It’s for this reason that we focus on our client’s spiritual, mental and physical health. We truly believe every member in our team is equally important and a valuable contributor in making our concept work. We are also a paperless clinic with automated processes, we are curious minds who are always evolving and who want our members to be part of an integrated team that learns and develops together.

As a Client Services Representative you will be the face of our wellness center. Customer Service experience is preferred but not required. Training will be provided on the job. Our ideal candidate is energetic, prepared to take on more responsibilities over time, demonstrates initiative and dependability, is curious about anything and everything, and wants to grow with the company. The ideal person is engaged learning during our lunch and learns, demonstrates initiative and dependability, is consistently on-time, follows instructions, asks for help and offers help when needed, and is accountable for their own actions.

Your main responsibilities will be the following, among others:

· Greet clients as they come in with a positive and pleasing attitude.

· Manage the providers calendars and online scheduling.

· Answer the main line and resolve questions/issues from clients, other providers, insurance representatives, and pharmacies.

· Respond to voicemails in a timely manner.

· Receive incoming faxes, complete forms and send faxes back to senders.

· Reschedule/Cancel appointments.

· Verify patients’ insurance benefits, corrects any insurance issues and checks eligibility.

· Adhere to HIPAA guidelines (healthcare privacy laws).

· Remind client of the completion of health questionnaires.

· Maintain electronic health record system up to date, which includes correct client information, and taking initial pictures of clients faces and clients insurance cards.

· Maintain office cleanliness throughout the day and helps to appropriately dispose of garbage/recyclables at end of each day.

Requirements:

· Post-secondary degree preferred; high school diploma or GED required.

· Background in customer service or collections strongly preferred.

· Ability to effectively build relationships with clients, coworkers and practice leaders.

· Comfortable working independently without supervision.

· Demonstrated flexibility and ability to multi-task and prioritize tasks based on urgency.

· Clear and effective written and verbal communication and strong interpersonal skills.

· Must be proficient using a Mac or advanced PC user.

· Experience with an EHR system (electronic health records system) is a considerable plus.

· Respect the use of masks, especially when speaking to clients, help disinfect areas and use proper hygiene in the place of work.

Submit resumes in PDF form. Only qualified applicants will be contacted.

Job Types: Full-time, Part-time

Pay: $14.00 – $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• Monday to Friday

Supplemental Pay:

COVID-19 considerations:
To keep you safe, we will provide disinfecting wipes, sprays, and masks. We will also add a counter top shield. The use of masks is required for all our clients as well as following social distancing guidelines.

Experience:

• Customer Service: 2 years (Preferred)

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Hours per week:

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company’s website:

• www.prismawellness.com

Benefit Conditions:

• Waiting period may apply

Work Remotely: