ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Serves as hiring manager for Care Promoters.
- Orients new Care Promoters to their duties including philosophy of care, patient flow and clinical competencies.
- Provides extraordinary customer service and professionalism to all internal and external customers (including patients and other team members).
- Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
- Ensures clinical and quality standards of ChenMed are consistently met.
- Collaborates with team members to ensure quality and consistency of daily and super huddles.
- Addresses/resolves any customer-service issues and elevates them to Center Manager and/or Market Clinical Manager as necessary.
- Maintains patient confidence and protects operations by monitoring confidential information.
- Collaborates with PCPs to manage performance of assigned Care Promoters including annual review, goal setting, corrective action, PIP and termination.
- Monitors team performance from a clinical perspective, identifies issues, works through resolutions and provides both informal and formal feedback.
- Provides ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities.
- Ensures completion of patient care requirements by scheduling and assigning care team members and following up on work results.
- Ensures operation of medical and administrative equipment by verifying emergency equipment availability; ensuring completion of preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
- Triages patient phone messages making sure patient calls are thoroughly vetted and routed to the correct team member and returned in an appropriate time frame.
- Maintains medical supplies inventory by studying usage reports, identifying trends, anticipating needed supplies and approving requisitions and cost allocations.
- Completes all required training to dispense medications from medication room. .
Other responsibilities may include:
- Assists in screening of walk-ins as needed and directs team in overall screening process.
- Ensures accuracy of medications provided to patients.
- Ensures accurate indexing of all paperwork.
- Inspects pharmacy log and inventory.
- Monitors physicians’ activities and assist with their needs.
- Maintains clinical and quality control logs, including diagnostic tracking.
- Coordinates the distribution of lab specimens.
- Ensures all related reports, labs and information are available in patients’ medical records prior to their appointment.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent oral and written communication skills.
- Compassion and empathy for our patients and family members.
- Ability to effectively collaborate with team members, including doctors, nurses, front desk staff, center managers, and market leaders.
- Mindset focused on solving problems for patients and achieving team goals.
- Knowledge of medical products, services, standards, policies and procedures.
- Skilled in operating phones, personal computer, software and other IT systems.
- Skilled in taking patients’ vital signs and obtaining blood and other samples for laboratory work.
- Ability to pay close attention to detail and to ensure accuracy of reports and data.
- Ability to manage multiple processes and effectively lead a team of Care Promoters.
- Ability to maintain effective and organized systems to ensure timely patient flow.
- Ability to be calm and flexible in busy or stressful situations.
- Bilingual a plus.
- Proficient in Microsoft Office Suite products including Excel, Word, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
- Ability and willingness to travel locally, regionally and nationwide up to 5% of the time.
- Spoken and written fluency in English.
- This job requires use and exercise of independent judgment.
EDUCATION AND EXPERIENCE CRITERIA:
- High school diploma or equivalent required.
- A minimum of 3 years’ related clinical work experience.
- Licensed Practical Nurse (LPN), with a valid, active license to practice nursing in current state of employment OR
- Certified Medical Assistants with significant ( >5yrs) clinical and leadership experience may be considered in lieu of LPN
- IV Therapy certification required by state board of nursing in Florida and Pennsylvania markets.
- CPR for healthcare providers required.
- Experience working with geriatric patients preferred.
- EMR system experience a plus.
- Prior supervisory experience highly desired.
Job Type: Full-time
Pay: $50,000.00 – $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
COVID-19 considerations:
Remote work through New Hire Orientation
Education:
- High school or equivalent (Preferred)
Experience:
- Charge Nurse or Supervisory: 1 year (Required)
- Nursing: 3 years (Required)
License/Certification:
- Certified Medical Assistant (Required)
- LPN (Preferred)
Work Location:
- One location
Work Remotely:
Source: Indeed.com
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