Customer Service Representative/Technical Support – Millennium Systems International – Parsippany, NJ

Customer Service Representative/Technical Support Specialist (Call Center)

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ with a reputation for producing high quality, award winning applications and delivering excellent customer service since 1987.

The Customer Service Representative/Technical Support Specialist role will provide a centralized contact point within our organization for customers with IT and business needs while striving to deliver a world class customer service experience by empathizing with our customers and their current issues. We embrace active listening skills to understand our customers’ needs, documenting the issue, offering a resolution path and being solution advocates for our customers until their issue has been resolved to their satisfaction.

This is a full time, hourly non exempt Service Desk position with opportunities for growth within the Business Support ecosystem.

Principal Responsibilities:

Respond to requests for business and technical assistance via phone, email, live chat or in person
Diagnose, document and resolve all reported software issues including identifying and escalating situations requiring urgent attention
Provide over the phone and/or onsite software consultation and training to assist customers in maximizing the effectiveness of Millennium software in their business environment

Work History Requirements:

Bachelor Degree or Associates Degree with 2 years of experience
Ability to type greater than 35 wpm
Beauty Industry (spa, salon) experience a plus, but not mandatory

Qualifications:

Possess and be able to demonstrate Active Listening skills
Possess and be able to demonstrate superior Customer Service skills
Possess and be able demonstrate Situational Awareness
Possess and be able demonstrate Technical Aptitude including;
Sound understanding of PC, MAC and mobile environments and operating systems
Basic understanding of networking and capable of analyzing pc to network connectivity issues (i.e. client/server architecture)
Possess excellent oral and written communication skills and be able to demonstrate the ability over the phone and in person to communicate technical guidance, instructions and complex business concepts in this role

We offer:

Comprehensive subsidized benefits package including medical, dental and vision
Office geared toward collaboration and growth
401k with matching contribution
Life insurance
Short Term and Long-Term Disability
3 weeks of vacation
10 paid holidays

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Work Location:

One location

Communication method(s) used:

Email
Phone
Chat

Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies

This Company Describes Its Culture as: