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Customer Service Representative/Technical Support – Millennium Systems International – Parsippany, NJ

Customer Service Representative/Technical Support Specialist (Call Center)

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ with a reputation for producing high quality, award winning applications and delivering excellent customer service since 1987.

The Customer Service Representative/Technical Support Specialist role will provide a centralized contact point within our organization for customers with IT and business needs while striving to deliver a world class customer service experience by empathizing with our customers and their current issues. We embrace active listening skills to understand our customers’ needs, documenting the issue, offering a resolution path and being solution advocates for our customers until their issue has been resolved to their satisfaction.

This is a full time, hourly non exempt Service Desk position with opportunities for growth within the Business Support ecosystem.

Principal Responsibilities:

  • Respond to requests for business and technical assistance via phone, email, live chat or in person
  • Diagnose, document and resolve all reported software issues including identifying and escalating situations requiring urgent attention
  • Provide over the phone and/or onsite software consultation and training to assist customers in maximizing the effectiveness of Millennium software in their business environment

Work History Requirements:

  • Bachelor Degree or Associates Degree with 2 years of experience
  • Ability to type greater than 35 wpm
  • Beauty Industry (spa, salon) experience a plus, but not mandatory

Qualifications:

  • Possess and be able to demonstrate Active Listening skills
  • Possess and be able to demonstrate superior Customer Service skills
  • Possess and be able demonstrate Situational Awareness
  • Possess and be able demonstrate Technical Aptitude including;
  • Sound understanding of PC, MAC and mobile environments and operating systems
  • Basic understanding of networking and capable of analyzing pc to network connectivity issues (i.e. client/server architecture)
  • Possess excellent oral and written communication skills and be able to demonstrate the ability over the phone and in person to communicate technical guidance, instructions and complex business concepts in this role

We offer:

  • Comprehensive subsidized benefits package including medical, dental and vision
  • Office geared toward collaboration and growth
  • 401k with matching contribution
  • Life insurance
  • Short Term and Long-Term Disability
  • 3 weeks of vacation
  • 10 paid holidays

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • Chat

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Innovative — innovative and risk-taking
  • Outcome-oriented — results-focused with strong performance culture
  • Stable — traditional, stable, strong processes
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative

Company’s website:

  • https://www.millenniumsi.com/

Company’s Facebook page:

  • https://www.facebook.com/MillenniumbyHarms

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • Temporarily due to COVID-19

Source: Indeed.com
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