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Sr UX Researcher – 73966BR – CVS Health – Denver, CO

Aetna’s mandate is to transform health and wellness via products that enable consumer engagement and a best-in-class experience. This team is responsible for Aetna’s digital strategy and all digital products; as well as the development roadmap and execution of the roadmap. A key part of this team is to build an integrated platform and underlying products to drive engagement and revolutionize health and wellness.

Aetna is taking on a major initiative to redesign and rebuild many of its customer facing digital assets. This effort will include a completely new approach to developing software within Aetna, using the latest design approaches, technologies, and processes. Aetna Digital is a newly formed startup like business unit within Aetna, which will design, build and deliver a completely new and integrated digital experience for our users.

Come Join Aetna Digital!

Fundamental Components

Aetna’s new digital product team, Aetna Digital, is pioneering a new way for users to manage their healthcare. This isn’t your parents’ health insurance. We’re a nimble, startup-like team of hungry, quirky, and digitally-savvy product experts using the latest technology like biometrics, wearables, and more to usher in new and thoughtful experiences to the 46.7 million people who rely on us to help them make decisions about their health.

We are looking for a Senior UX Researcher to join our team.

The Senior UX Researcher supports the lifecycle of the digital product and is responsible for planning and conducting user experience research from product conceptualization, concept and prototype validations, iterative design testing and usability tests on the final product.

It is critical in this role to build strong collaborative partnerships and evangelize and educate about User Experience Research. The Senior User Experience Researcher is also responsible for finding compelling and creative ways of evangelizing research methods and insights discovered from research.

Fundamental Components:
Manage research projects from beginning to end: Intake, plan, conduct and analyze user research
Analyze the scope of research requests and develop an appropriate research plan based on the available resources
Plan and oversee generative research (e.g. ethnography, contextual inquiry, qualitative surveys, literature reviews). Generative research conducted in the field and remotely. Travel is expected
Plan and oversee evaluative user research (e.g. usability, tree tests, card sorts, first click tests)
Plan and oversee product validation research
Design and deliver research reports and readouts for a wide variety of internal partners
Develop user personas and journey maps
Maintain and grow knowledge repository
Translate user research findings into strategic and tactical recommendations
Evangelize and educate about user experience research throughout the organization
Create and foster collaborative partnerships across the organization
Coordinate research with research partners (e.g. online remote testing and usability lab)

Background Experience

5 + years of experience in UX Research
Passion for creating consumer-centered product designs and cross-functional team collaboration
Drive to constantly learn new and developing research and analysis methods
Expert in qualitative User Experience Research methods; familiarity with quantitative research methods
Experience working in Agile software development process, SAFe Framework a plus
Ability to develop and present research results to review with cross-functional organization for review and feedback
Experience with online remote research tools (e.g. UserZoom,, Optimal Workshop)
A Bachelors in Cognitive Science, Statistics, Human- Psychology, Computer Science, Computer Interaction, or related field. Working experience of the equivalent accepted as well

The highest level of education desired for candidates in this position is a Bachelor’s degree or equivalent experience.

Bachelor’s degree or equivalent experience

Percent of Travel Required
0 – 10%

Click Here To Apply

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