With a patient centered culture, the Lead Desktop Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through implementing and supporting end-user devices (PCs, Scanners, Printers, Mobile devices, Carts & etc.…) in a clinical environment. The Lead Desktop tech role is to assist the Technology Services Manager in supporting and ensuring that end users are receiving the appropriate assistance. This includes supporting the management of all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of the Desktop Support functions. This position will be responsible for directing and leading all desktop support staff and will act as first point of escalation for issues and problems on desktop, printers and other equipment.
High School Diploma or equivalent. Associates’ degree in Information Systems / Computer Science or equivalent technical training preferred
Minimum of 6-years’ experience Windows and other desktop operation system. Minimum of 2-years’ experience in patch management, desktop configuration management and implementation. Successful work experience identifying PC problems to a functional level. Successful work experience handling repetitive telephone calls. Help Desk Experience. Healthcare experience/knowledge a plus. Experience preparing instructional documentation. Proven track record in the ability to take on additional responsibilities
A+, or Network+, MCDST, MCSA or comparable MCP certification preferred. Valid Driver’s License required
Ability to sit for long periods of time (up to 8 hours).
Good hearing is needed for frequent telephone use.
Ability to handle a variety of repetitive tasks.
Ability to handle multiple projects and tasks under deadlines and with short notice
Location: Mon Health Medical Center · IS-TECH SVCS
Schedule: Full Time, Days
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