We are building the future of healthcare. Through our API-connected healthcare infrastructure, we empower our partners to deliver world-class patient experiences. We’ve been included on Forbes “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow.
None of this is possible without the right team driving us forward. We encourage our team members to innovate, expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.
What You Will Be Doing
– The majority of your day will be spent talking directly with customers on key issues.
– Establish and expand relationships with assigned key accounts to uncover additional opportunities
– Root out customer pain points to optimize workflow for current and new customers
– Make data-driven decisions
– Collaborate with our Growth and Strategy, Product Dev and Engineering teams
– Find creative ways to reduce friction and make our customer experience more seamless
– Maximize exposure to the customer leadership team in order to influence and provide customer value
– Experience with in-app messaging software and support platforms
What You Need for this Position
– 1-3+ years experience in customer operations, customer service, or customer success
– A genuine desire to help others, high energy and positive attitude
– Ability to empathize with people
– Eager to learn every day, natural problem solver
– Experience with CRM systems
– Strong interest in technology
– Ability to analyze sales data and determine a plan to improve account relationships
– Love building scalable processes
– Start up/healthcare experience is highly preferred
– Strong organizational planning and time management skills
– Excellent communication, negotiation, and presentation skills
– Comfortable working remote or reporting to our Hayward office as needed
What’s In It for You
– 401(k)
– Dental Insurance
– Health Insurance
– Paid Time Off
– Vision Insurance
– So, if you are a Customer Operations Manager with experience, please apply today!
Source: Monster.com
Click Here To Apply
