INTEGRIS has the most expansive clinical network in Oklahoma that provides medical care for all ages. Our clinics embrace our values of Love, Learn and Lead with our vision to be the most trusted name in health care for Oklahoma.
Come work in a positive team environment with our Clinic Float Pool in Enid Oklahoma. Earn great benefits including personal paid leave and retirement savings plan.
Patient Services Rep – Full Time
Job Code: 8518
May be filled with a PSR Senior (8519)
Position Summary:
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
Essential Functions:
- Responsible for receiving and/or dispatching incoming phone calls
- Collects payments for copays and deductibles
- Makes financial arrangements for patients
- Performs check in and out duties accurately and timely
- Makes appointments for visits and, if an emergency, informs a clinical employee or provider
- Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
- Accurately enters patient demographics into the practice management system
- Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
- Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
- Manages large call volume while maintaining excellent telephone etiquette
- Organizes workflow to meet patient needs in a timely manner
Accountability:
Reports to Office Manager/Supervisor.
Required Physical Demands (Subject to Reasonable Accommodation):
Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
Standing/Walking: Occasionally; activity exists up to 1/3 of the time
Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes
Color Acuity (Must be able to distinguish and identify colors): No
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
Environmental Conditions:
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
Qualifications:
- 1 year clerical experience preferred
- Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred
- 6 months customer service experience, 6 months telephone customer service experience preferred
- Must be able to communicate effectively in English (Verbal/Written)
PSR Senior – 8519 qualifications:
- High School diploma or equivalent
- 3 years of experience in a health care setting to include both interpersonal & telephone customer services
- Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred
- Knowledge of Microsoft Office
- Must be able to communicate effectively in English (Verbal/Written)
IMG Float Pool: This job requires the incumbents to operate an INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Drivers License from the state of residence, as well as a driving record which is acceptable to our insurance carrier.
IMG Clinics: For clinic staff assigned duties of entering orders in the electronic medical records, certification must be obtained within 60 days of hire.
For Current Deaconess Incumbent(s) Only at the time of acquisition (10/1/2018): High School Diploma or equivalent preferred.
Source: Indeed.com
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