Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
Since 1987, the National Academy of Sports Medicine (NASM) has set the standard in certification, continuing education, solutions and tools for health and fitness, sports performance and sports medicine professionals. NASM has pioneered evidence-based health and fitness solutions that optimize physical performance and allow individuals to achieve a variety of fitness activity goals.
Position Summary:
The purpose of this position is to manage the Account Management Team responsible for driving the revenue and client retention goals of the company’s Health Club Channel and establishing impactful customer relationships with influential points of contact and decision makers. This is accomplished through the acquisition, onboarding and continual development of club partnerships, with the primary intention of driving sales of B2B SaaS solutions for club operators and fitness education coursework and credentials for club staff. Account Managers serve as the relationship lead while collaborating with internal departments to assist in the facilitation of client and company deliverables, thus the B2B Relations Manager needs to be focused on managing the team to establish solid relationships and solutions-based selling.
Primary Objectives:
- Achieve and exceed revenue and retention goals with Health Club Channel Partners. Health Club revenue derives from NASM & AFAA Discount Partners and ClubConnect Clients .
- Management of all day-to-day operations and results for the Account Management Team to ensure achievement of established goals objectives.
- Staff development, including interviewing, , hiring, professional development, and ongoing training and development.
Responsibilities:
- Achieve Health Club Channel revenue goals
- Ensure we are achieving both budgeted revenue goals and growth objectives
- Achieve ClubConnect retention goals
- Managemeall Health Club sales operations
- Ensure team compliance with established NASM & AFAA policies and procedures to maintain high level of consistency, uniformity and congruency all contributing toward our ability to achieve our targets
- Ensure effective and uniform use of CRM across all team members
- Customer Relationship Management
- Ensure all customers are fully supported by Account Managers andhave a manager to speak with should any unanticipated problems arise
- Business development and account management functions for the Health Club Channel
- Solicit new opportunities and support ongoing development and maintenance of the sales pipeline. Attend conferences, monitor industry publications and stay current with trends
- Provide support for relevant initiatives such as Club Partnerships, ClubConnect, Sell-Through of Certifications and Specializations, Gymternships, Marketing, Live Events, Product Development and Provider Applications
- Oversee customer account management processes, including renewal negotiation of contracts and agreements to maximize profit
- Develop and maintain both internal & external resource documents
- Maintain updated knowledge of company products, services, and enhancements
- Collaborate with internal teams on client retention, billing, and ongoing client-need fulfillment
- Prepare various monthly reports for internal and external use
- Act as a client advocate with focus on identifying areas of opportunity and improving the customer experience
- Assist with various administrative & support tasks.
Direct Supervisory Responsibilities:
- Manages the Club Partnership Account Managers (Account Managers)
Education & Experience
- College degree (bachelor’s preferred) or equivalent work experience required
- 3-5 years of management in sales, account management, or customer service related work (health and fitness experience a plus)
- Ability and proven track record of internal collaboration, relationship management and performance success
- Experience delivering client-focused solutions to meet and exceed customer needs
- Solid experience with CRM software and Microsoft Office Suite preferred
Skills & Abilities
- Demonstrated ability to develop and manage a team to achieve results
- Proficient in Microsoft Office, CRM, Tableau and SaaS
- Strong understanding of customer/market dynamics and requirements
- Fitness industry experience a plus
- Maintain a creative mindset and approach and understands how to implement tactical plans to execute on emerging strategies
- Strong collaborative approach to business and ability to work cross-functionally to accomplish organizational objectives
- Self-motivated and energetic with a drive to succeed
- Strong verbal and written communication skills
- Ability to develop internal processes and procedures with consistency and accuracy, and with careful organization to maximize efficiency and sales productivity
- Excellent time management and problem-solving skills
- Ability to work across multiple functional groups
- Ability to work effectively alone and within a team environment
- Pleasant and persuasive personality and excellent phone skills
Other Requirements (Travel, shifts, physical demands, etc.):
- This position will include travel for industry related live events and in-person facility visits.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
Source: Indeed.com
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