Sales Supervisor – Goodwill Industries of the Valleys – Roanoke, VA

The Sales Supervisor will assist the Store Manager and Assistant Store Manager to insure the proper operation of the Retail or Outlet store. In the absence of the Store Manager/Assistant Store Manager, the Sales Supervisor will perform all the specific duties required of the manager with the exception of hiring or terminating employees, payroll and writing and issuing corrective actions and evaluations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Provides and promotes exceptional customer service for internal and external customers using the AIM customer service program to insure repeat shoppers and donors.

 Leads and directs staff using the AIM customer service program to resolve customer dissatisfaction.

 Resolves customer complaints or inquiries appropriately and provides notification to production manager/store manager.

 Supervises all aspects of the sales floor engaged in selling donated items.

 Supports the Sales Associates by processing transaction voids, refunds and other customer service needs.

 Supervises all aspects of the production area engaged in receiving and processing donated merchandise.

 Ensures that daily productivity goals are met in all commodities and reports deficiencies to production manager.

 Supports team work atmosphere. Drives positive reinforcement and motivation to all associates.

 Works with Store Manager and Assistant Manager to hold employees accountable through recommended coaching and corrective action for repeat deficiencies.

 Opens and closes the retail store on time and in a safe manner for all opening and closing staff.

 Is designated as a responsible key holder of the store.

QUALIFICATIONS

High school diploma or general education degree (GED); with a minimum of 6 months of management experience, supervisory experience and/or training experience preferred; or equivalent combination of education and experience. Computer skills, including Microsoft Office and web based programs desired. Goodwill retail experience may replace supervisory experience requirement.

Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO. We offer retirement and EAP benefits for part time employees.

“Helping people and families in our communities achieve a better life through work and independence.”

Equal Opportunity/Affirmative Action employer.

Job Type: Full-time

Pay: $10.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Supervising: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Paid Training:

Management:

• Store Manager

Typical start time:

Typical end time:

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous

Company’s website:

• www.goodwillvalleys.com

Company’s Facebook page:

• https://www.facebook.com/goodwillvalleys/

Benefit Conditions:

• Waiting period may apply

Work Remotely: