cancelling, rescheduling and registering of outpatient visits and procedures
for multiple ambulatory clinics, by collecting all necessary information for
schedule and registration preparation.
The completions of the responsibilities listed are handled via direct
patient contact in a clinical setting with high volume of daily patients.
MINIMUM
QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1.
High School diploma or equivalent required
2.
West Virginia state criminal background check required, and Federal, if
applicable, for DHHR BMS regulated area.
PREFERRED
QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1.
Completion of Medical terminology class preferred
EXPERIENCE:
1.
Minimum typing speed of 25 words per
minute preferred
2.
Experience in a medical office setting
preferred
CORE DUTIES AND RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended to be constructed as
an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1.
Checks in and Checks out
patients in accordance with Scheduling/Registration guidelines, with the
ability to prioritize according to the patients needs.
2.
Obtain and verify patient guarantor
information a minimum of once a year to ensure that the patient record is
up-to-date. If a referral or
authorization is needed we generate the referral at this time.
3.
Schedules and registers
patients/customers based on scheduling guidelines and medical appropriateness
within the appropriate clinic
4.
Seeks positive solutions to the
challenges of working in a high stress environment through respectful
communication and active problem solving along with processing a high volume
of patients in multiple clinical areas
5.
Assures upon check out all
follow up appointments & testing are coordinated with the patient
6.
Obtaining and collecting all
necessary information from the patient/customer to schedule and register the patient
for an appointment
7.
Identifies and communicates need
for scheduling modifications and development
8.
Communicate perceived
problem/issues to Supervisor or Manager
9.
Notifying appropriate personnel
of any scheduling change due to patient cancellation in a timely fashion.
10.
Receives and responds to patient
and staff needs and complaints appropriately within the realm of the patient
care environment, involving department supervisors and patient
representatives as needed.
11.
Consults with referring
physicians office to ensure written and/or electronic orders exist and
obtain them as needed. Verifies upon receiving for completeness of the
written orders and notes. Make
documentation that outside orders are requested.
12.
Responsible
for collecting all time of service payments and copayments for patients in
the check-in or check-out process.
13.
Upon end
of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies
within the cash drawer to the Supervisor or Manager.
14.
Responsible
for collecting all signatures on waivers for managed care at the point of
check in
15.
Responsible
for patient satisfaction and using AIDET in all interactions with patient and
fellow staff
16.
Participates in on-going
education activities to develop, maintain and enhance professional expertise
as monitored by supervision.
17.
Completes Workques
as needed in a timely fashion along with daily tasks according to the
scheduling area working in
18.
Meets productivity standards set
by leadership
19.
Responds
to all patient communication in a timely manner
20.
Adheres
to the established Performance Expectations for WVUH Employees in the area of
People, Service, Performance Improvement, and Shared Values and Culture
PHYSICAL REQUIREMENTS: The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
1.
Ability to sit for extended
periods of time.
2.
Hearing
(aid permitted)-must be able to function without use of lip reading.
3.
Visual
acuity (corrected)- keen for both distant and near objects/individuals (i.e.
ability to read small print)
WORKING ENVIRONMENT: The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
1.
Working closely with others
2.
Normal office
setting with electrical equipment (i.e. telephone, personal computer, copier,
fax machines, etc.)
3.
Computer
Software/Systems include but are not limited to: Microsoft Office Profession
Suite (Outlook, Word, Excel, Access) Internet Explorer, EPIC, & HPF
SKILLS & ABILILTIES:
1.
Strong EPIC skills, including Cadence,
Referrals and Prelude preferred
2.
Knowledge
and understanding of medical terminology preferred
3.
Knowledge of
third party payors and insurance preferred
4.
Requires critical
thinking skills, analytical skills
5.
Ability to
work under minimal supervision
6.
Requires
strong communication, customer services, interpersonal skills and telephone
etiquette
7.
Must be able
to take appropriate action in a stressful environment
8.
Able to
react effectively and calmly in emergencies
9.
Motivation
and drive for continuous development of self
10.
Cooperatively
interacts with the health care team to support and contribute to the shared
group goals
11.
Able to
maintain patient/customer confidentiality
Date Reviewed/Revised: April 2018
Source: Indeed.com
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