Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools, and government organizations by simplifying Mac, iPad, iPhone and Apple TV deployment, management and security — anytime, anywhere.
We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. We have over 1,300 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Manager of Customer Success is responsible for staffing, development and maintenance of the Customer Success team. This includes onboarding, training, resource management, and development of the team. This role aims to drive, sustain and grow product adoption, satisfaction, and retention. They also look to ensure customer’s recognize value from our products and services. The Manager of Customer Success must maintain a strong relationship with the other leadership roles within all of Jamf to ensure processes and communication flow. They are also responsible for maintaining alignment between company direction and the actions of the Customer Success team.
Responsibilities
Manage customer success team activities related to onboarding, training, professional development, etc.
Enhance effectiveness and efficiency through technology and processes for customer success functions
Measure effectiveness of customer success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership
Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention
Align with other teams and departments to inspire customer success activities across Jamf
Collaborate with Go-To-Market Leaders, along with other leadership teams, to deliver the optimal customer lifecycle
Advocate for the needs of the customer cross-departmentally
Mentor and be an escalation point for customer satisfaction or engagement issues
Other duties and special projects as assigned
4-year / Bachelor’s Degree (Preferred)
A combination of relevant experience and education may be considered
Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, CCT, CCA
3+ years of experience with customer interaction in an online or email setting (Required)
3+ years of experience working with customers over the phone (Required)
1+ years of experience making reports or dashboards in Salesforce or equivalent experience (Required)
SalesForce.com (or alternative CRM platform) experience (Strongly Preferred)
Gainsight experience with CTAs and dashboards (Strongly Preferred)
Experience operating in a Customer Success role (Strongly Preferred)
Experience managing or leading a team of people (Preferred)
Strong knowledge of Jamf product offerings, pricing, and integrated technologies (Preferred)
General Experience with macOS, iOS, and tvOS (Preferred)
Experience in a Customer Service role (Preferred)
How we help you reach your best potential:
We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
Our people are what make us great, and we protect our people. Jamfs across the globe receive a superior compensation and benefits package.
Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
Opportunity to make a real and meaningful impact for more than 38,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Ability to support and give back to your community through volunteer paid time off.
We embrace all perspectives. Our employee led I&D groups encourage employees to make real, actionable differences here at Jamf.
Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
24 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.
You are the right kind of Jamf if:
You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don’t point fingers or pass blame. You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.
Why Jamf?
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology. We are just good people that have it at their core to do what’s right – for our customers, our employees and our communities.
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Source: Indeed.com
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