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Front Office Assistant/Receptionist – HARMONY Center for Surgery of the Ears, Nose and Throat (ENT / Otolaryngology) – Macomb, MI

General Summary:

The Front Office Assistant/Receptionist is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This Front Office Assistant/Receptionist is responsible for all non-clinical patient services including managing the patient scheduling process; collecting and posting patient payments and co-pays; maintaining the front desk area; and providing outstanding customer service to our patients. This individual will be required to be flexible with work hours.

Qualifications and Education Required:

  • High school diploma or GED equivalent
  • 1 year of medical office or Healthcare Industry preferred
  • Ability to answer and operate a multi-line phone system
  • Ability to work independently without constant supervision
  • Ability to manage routine office files, systems, and tools
  • Ability to effectively communicate in both written and verbal form
  • Must possess a positive and enthusiastic attitude, good people skills, and professional appearance
  • Computer literate, flexible, organized, and detail-oriented

Essential Functions:

  • Assists with scheduling appointments of existing and new patients
  • Assists with verifying financial information and insurances of existing and new patients
  • Assists with obtaining general prior authorization for patient testing
  • Assists with “checking in” and “checking out” existing and new patients
  • Maintains upkeep of the lobby, office, and kitchen
  • Responsible for updating
  • Other duties as assigned by the manager

Physical Requirements:

The Front Office Assistant/Receptionist may sit comfortably to perform work, Walking, standing, bending, carrying of light items such as papers, iPads, office supplies, computer work, and answering phones will be required.

Job Type: Full-time

Pay: $13.50 – $17.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
We have implemented conservative safety measures to keep our staff and patients safe (i.e., plastic barrier, temperature checks, regular sanitization, surgical masks etc.)

Experience:

  • customer service: 2 years (Required)
  • QuickBooks: 1 year (Preferred)
  • Medical Office: 2 years (Required)

Education:

  • High school or equivalent (Required)

Application Question:

  • How regularly do you use technology (internet, email, applications, smartphones, computers, tablets) in your personal time?

A). Rarely
B). On a Per Need Basis
C). Daily

Source: Indeed.com
Click Here To Apply

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