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Outbound Calling Representative – ConsumerMedical – Norwell, MA

Position Summary:
The Outbound Calling Representative engages and activates the participants to seek the best treatment and healthcare decisions. This is achieved by assessing a caller’s needs, understanding where they are in the treatment decision process, making referrals, and their particular needs.
Essential Job Functions:

  • Encourages participants to enroll in free healthcare services offered to them by their employer
  • Works closely with the nurse team and/or other teams to determine best method to satisfy participants need(s)
  • Prioritizes the most important service needed (coaching, information, emotional support)
  • Initiate outbound calls to potential participants by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
  • Promotes ConsumerMedical services using scripting and talking points specific to customer needs
  • Identifies potential participants and maintains accurate outcome details within our database
  • Maintains operations by following policies and procedures; reporting needed changes back to management
  • Contributes to team effort by accomplishing related results as needed
  • Builds effective rapport with all callers
  • Identifies areas of potential impact during the enrollment process and communicates that to appropriate resource
  • Provides web navigation and assistance in registering on the patient- facing web site
  • Adhere to all confidentiality and HIPAA requirements as outlined within ConsumerMedical’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
  • Fulfill those responsibilities and/or duties that may be reasonably provided by ConsumerMedical for the purpose of achieving operational and financial success of the Company

Preparation, Knowledge, Skills & Abilities

  • Strong telephonic communication skills requesting confidential medical information
  • Experience in telemarketing and/or cold-calling individuals for purposes of promoting available services
  • Must be able to multitask while providing excellent customer service to our participants
  • Strong organization skills and detail-oriented approach to problem solving
  • Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Experience working with a variety of digital/internet media and interest in exploring new information technology
  • Enthusiastic, must enjoy working independently and in a team environment
  • Must be comfortable with a fast paced, evolving operation
  • Must be motivated for sales and able to handle rejection in a professional manner
  • Must have strong time management skills
  • Flexible and willing to perform other tasks as assigned
  • Ability to adapt to a fast-paced environment
  • Shifts: 10:30 – 7:00 PM EST and 9:30 AM – 6:00 PM EST
  • Bi-lingual in English/Spanish a plus
  • Excellent written and verbal communication skills
  • Must be proficient with Microsoft Applications (Word, Excel, PPT, Outlook)

Other Duties and Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Physical Demands

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Job Types: Full-time, Part-time

Pay: $20.00 – $22.00 per hour

Source: Indeed.com
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