LEAD HOSPITALITY MONITOR – The Gubbio Project – California

The Gubbio Project provides hospitality and accompaniment to homeless neighbors seeking

refuge from the streets during the daylight hours in St. Boniface Church in San Francisco’s

Tenderloin neighborhood and St. John the Evangelist in the Mission. Inspired by Francis of

Assisi’s solidarity with and love for the poor and outcast, The Gubbio Project works with people

in a spirit of cooperation, connection and community. “Sacred Sleep” is the primary program of

The Gubbio Project, where homeless guests are invited to sleep inside of the churches from 6

am to 2 pm, Monday to Friday.

The Lead Hospitality Monitor is an exempt, full-time position. The Lead Hospitality Monitor is

responsible for assisting the Program Director, and for acting as the supervisor and the “point

person” for the Sacred Sleep program when the Program Director is not present. The Lead

Hospitality Monitor is also responsible for Supply Management, including the tracking, ordering

and managing of supplies needed to properly execute the Sacred Sleep, daily coffee hour and

other programs at The Gubbio Project’s sites. The Lead Hospitality Monitor reports to the

Program Director.

Responsibilities include:
1. When the Program Director is not onsite, the Lead Hospitality Monitor serves as the

supervisor of the Sacred Sleep program. This responsibility includes coordinating with

Program Director to ensure proper staffing coverage of the Sacred Sleep Program,

including adjusting the schedule when staff may be absent.

2. At all times, maintain a safe, clean, welcoming, and quiet program environment in

accordance with Gubbio’s spirit and guidelines, giving consequences for those who are

unsafe or disruptive. Maintain and communicate a list of those who have been

suspended. Implement de-escalation skills to resolve conflict.

3. Serve as a role model of professional, ethical, responsible and respectful behavior.

Contribute to a positive work environment and culture by showing respect to coworkers and guests, engaging in and modeling positive team dynamics.

4. Provide a consistent listening ear and presence for our guests; provide security for the

sites in a spirit of hospitality and inclusiveness; work as a member of a team to ensure a

quiet, clean, and safe space for sleep; maintain clean, accessible, and stocked restrooms

throughout the day; and respond to medical emergencies and/or behavioral problems

as they arise.

5. In collaboration with the Program Director and Executive Director, improve on the

programming offered to best meet the needs of our homeless guests and to further the

mission of The Gubbio Project.

6. Keep updated on resources in the area and support co-workers to make appropriate

supportive service referrals. In addition, monitor referral resources in both churches

and ensure resource binders and bulletin boards display current information.

7. Regularly update files needed by Executive Director for reporting or grants.

8. Perform other duties as requested by the Program Director or the Executive Director.

In Supply Management, the Lead Hospitality Monitor will:
1. Oversee entire supply system. Ensure sites have adequate supplies, are staying within

budget and seeking to be cost effective, and that supplies are distributed as needed.

2. Ensure that all supplies are organized and put away in a consistent and efficient

manner. Maintain clean and tidy

3. Ensure that non-monetary donations are properly received and reported.

4. Order supplies as necessary.

Experience working with homeless adults.

Excellent supervisory and team-building skills. Demonstrated capacity leading diverse

and multi-disciplinary teams toward a common goal required.

Well-organized, with excellent interpersonal, listening, oral and written communication,

and conflict de-escalation and resolution skills. Ability to set limits.

Must maintain strong confidentiality and appropriate boundaries.

Excellent planning, organizational, and problem-solving skills.

Ability to work with minimal supervision and to handle emergency and pressure

situations. Must be able to work in a diverse, stressful, fast-paced environment.

Strong organizational and time management skills and attentiveness to detail.

Computer literate in Windows, MS Office and Dropbox.

Ability to walk and stand for most of the day, climb stairs, bend over, see in dim light at

a distance, speak in and hear hushed tones, and lift and carry 40+ lbs.

Valid CA Drivers’ License preferred but not required.

Bilingual in Spanish/English preferred but not required.

Hours/Schedule: Must be available to work 5:45 am to 2:45 pm, Monday to Friday.

Salary: Salary is competitive and commensurate with experience.

To Apply: Submit a resume and cover letter to [email protected] No phone calls,


Source: Indeed.com
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