Front Office Job Description
Skills & Qualifications
1. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus
2. Being available to perform his/her professional services during the clinic’s office hours for the number of hours and days scheduled
3. Following all policies and procedures of Grand Ave Urgent Care, including Code of Conduct, and HIPAA
4. Contribute to team effort by accomplishing related results as needed
Duties
1. Welcomes patients, clients and visitors by greeting in person or on the telephone
2. Effectively communicating with patients and other health care staff to manage patient care
3. Assisting patients in the registration process
4. Optimized patients’ satisfaction: provide wait time, comfort patients by anticipating patients’ needs, help patients in distress by responding to emergencies, answer patients’ questions
5. Keeping and maintain appropriate records of all patients signing into the clinic. Maintain HIPAA and patient confidentiality
6. Obtaining and recording all demographics, insurance and payment information of each patient
7. Performing verification of patient insurance information and payment information. Collecting patient’s co-pay/co-insurance/deductible charges; work with patients on payment plans as needed
8. Maintain existing patient accounts and updating personal and financial information
9. Scanning of all report and/or findings of testing in demographics/system
10. Entering all data in the clinic Practice Management PM (Practice Manager) and EMR (Electronic Medical Records) as required
11. Answering all incoming calls and forwarding to the appropriate employee, management and/or department
12. Daily money management of cash box, AR & Insurance co-pays/co-insurance/deductibles
13. When and if needed, performing or supervising front desk procedures that include but are not limited to training new staff
14. Maintains business office inventory and equipment by checking stock to determine inventory supplies; placing and expediting orders for supplied; verify receipts of supplies
15. Preparing all reports, claims, and correspondence necessary and appropriate to the performance of billing requirements at the beginning and end of all shifts
16. Follow all opening and closing procedures
Job Type: Full-time
Pay: $25,000.00 – $30,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends
COVID-19 considerations:
Wearing N95 masks with patient and special cleaning considerations.
Work Location:
- One location
Communication method(s) used:
- Phone
- In person
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Company’s website:
- https://www.grandaveurgentcare.com/
Company’s Facebook page:
- https://www.facebook.com/grandaveurgentcare/
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
Source: Indeed.com
Click Here To Apply
