ENT and Allergy Associates, LLP and Quality Medical Management Services USA, LLC is seeking a self-motivated, people-friendly full time Call Center Training Manager for our Corporate office location in Tarrytown, NY.
Job Requirements/Responsibilities
- The training manager is responsible for overlooking the performance of the training department and is responsible for managing a team of trainers
- Creating and implementing training plans in close consultation with operations and call center Management
- Oversee the design and development of training modules for all call center staff/departments.
- Review, identify and analysis call analytics to improve customer service and patient engagement
- 2+ years of call center training manager experience: classroom, virtual, hands-on, etc.
- 1+ year of experience training within the healthcare industry
Personal Attributes
- Must be friendly and poised
- Good communication skills
- Excellent follow up skills
- Able to handle multiple responsibilities and prioritize them well
- Flexible working hours-willing to assist others when needed
Essential Functions
- Needs to be a highly skilled with great written and oral communication skills
- Excellent MS Office skills – Word, Excel and PowerPoint
- Creative thinker who thinks outside the box
- Teamwork Focused
- Planning/Organizational Skills
- Excellent Presentations Skills
- Ability to Multitask
- Ability to work independently
Physical Demands
- While performing the duties of this job, the employee is frequently required to move around the department and wear headphones.
We offer a competitive salary with a comprehensive benefits package, including medical and dental coverage.
Please note: ENT and Allergy Associates, LLP and Quality Medical Management Services USA, LLC is an E-Verify employer.
About ENT and Allergy Associated, LLP (ENTA)
ENT and Allergy Associates, LLP is the largest and most comprehensive ear, nose, throat, allergy and audiology practice in the nation with 46 offices and over 220 physicians. Each ENT and Allergy Associates clinical location provides access to a full complement of services, including General Adult and Pediatric ENT, Voice and Swallowing, Facial Plastics and Reconstructive Surgery, Disorders of the Inner Ear and Dizziness, Asthma, Clinical Immunology, Diagnostic Audiology, Hearing Aid dispensing, Sleep and CT Services. ENTA has a clinical alliance with The Mount Sinai Hospital for the treatment of diseases of the head and neck and esophageal cancer and a partnership with the American Cancer Society to educate and treat patients with smoking disorders and cancer. The Practice has also expanded its clinical capabilities to include advanced Immunodeficiency trials.
About Quality Medical Management Services USA, LLC (QMMS USA)
Backed by over 20 years of experience, Quality Medical Management Services USA offers healthcare consultancy services in the area of medical staff operations, practice management, ancillary service revenue enhancement, compliance, records management, and business applications. QMMS USA provides a seasoned team to offer leading edge healthcare business management. QMMS USA implements best practices throughout to ensure success.
To learn more about Quality Medical Management Services USA, please visit: www.qmmsusa.com
To learn more about the benefits of ENT and Allergy Associates, or to conveniently find an ENT doctor or Allergy Doctor and then easily book an appointment at the nearest New York or New Jersey location, please visit: www.entandallergy.com or contact us at:
ENT and Allergy Associates, LLP
660 White Plains Road, Suite 400
Tarrytown, NY 10591
Tel: (914) 333-5800
Fax: (914) 333-2540
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Source: Indeed.com
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