inquiries (phone calls, emails, support tickets) from current and potential
customers of Client’s commercial products. They will assist users in
troubleshooting device concerns and may provide support for proactive outreach
efforts.
Responsibilities
? Deliver
required service to participants and help increase customer satisfaction
? Prioritize
technical troubleshooting and resolve issues for customers
? Report
recurring issues back to client
? Follow
User Success team’s defined and evolving processes (including escalation paths)
? Create
innovative solutions to meet support needs of our customers
Minimum qualifications
? Education:
high school diploma or equivalent experience preferred
? 2+
years of customer care or sales experience within a high volume
customer-facing environment, where great attention to detail
is required
? Proven
success at managing multiple tasks
? Team-player,
flexible to support and prioritize various customer needs
? Empathetic
? Tech-savvy
Preferred qualifications
? Experience
in medical devices technical support
? Proficiency
with G Suite, Salesforce and iPhone/Android
? Effective
time management and organizational skills
Operational Metrics
? Volume of support calls, emails, and
tickets processed
? Response time
? Abandon rate
? Resolution time
? Call wait time
? CSAT
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Sep 15 2020
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender, identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Source: Indeed.com
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