Technical work resolving workstation and network support service problems.
The IT Support Specialist is the face of IT, and must maintain excellence in all customer interactions. Interacts with customers by telephone, electronically or face to face to perform technical work such as resolving workstation, peripheral and network support service problems. Assists customers by effectively triaging unresolved service tickets (gather information, categorize, prioritize) and routing tickets to other IT Support teams for assistance in resolution. Please note: The normal business hours of this position are 8:00 AM – 4:30 PM.
An employee in this class is responsible for providing assistance to customers in resolving workstation and network hardware, software, and operational problems throughout the County. Duties include troubleshooting hardware, software, and network problems; responding to service desk calls and providing solutions, information and/or technical assistance to customers; preparing, monitoring, and operating computer systems to ensure proper and timely processing of all jobs; preparing and mounting input/output media onto the system; establishing and maintaining automated and/or hard copy files, records, logs, and tape library; and installing, moving, and maintaining system hardware. The work is performed in accordance with department policies under the work direction and guidance of designated supervisory staff.
MINIMUM QUALIFICATIONS (Pass/Fail):
- An associate’s degree in computer information systems, IT support, IT network administration, computer science, or a closely related field; OR equivalent education and experience as determined by the Human Resources Director.
- Possession of a valid driver’s license.
EXPERIENCE & TRAINING ASSESSMENT- (SUPPLEMENTAL QUESTIONNAIRE 100% of the scoring process): Points will be awarded for job-related experience and education exceeding the minimum qualifications. Only experience occurring during the ten most recent years will be used in determining this assessment. Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.
Please Note: When answering the supplemental questions on the website, the webpage will time out after 30 minutes. It’s highly recommended you draft your answers in a Word document and copy/paste the answers into the application when you’re finished writing. Failure to answer all of the questions on the “Supplemental Questions” page within 30 minutes will result in the deletion of your answers by the application system.
TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:
September 16, 2020 – Applicant screening will begin.
Week of September 28, 2020 – Supplemental Questions to be scored
Week of October 12, 2020 – Interviews to be conducted
ESSENTIAL FUNCTIONS:
The essential functions for this position are listed under the “ILLUSTRATIVE EXAMPLES OF WORK” on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.
VETERANS PREFERENCE:
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
- Veteran: DD214 noting character of service
- Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
- Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
- Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.
Please refer to Minnesota Statute 197.455 for additional requirements. Click Here.
PHYSICAL-MEDICAL STANDARDS:
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.
DRUG TESTING:
Applicants selected for appointment must take and pass a drug test.
BACKGROUND CHECK:
Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.
EMPLOYMENT ELIGIBILITY VERIFICATION:
All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.
PROBATIONARY PERIOD:
Appointees to the position must successfully complete a twelve month probationary period prior to being certified for permanent employment.
NON-DISCRIMINATION:
St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Source: Indeed.com
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