Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
ATI Nursing Education helps nursing students, educators, and programs achieve their goals through compelling content, data analytics, and deep expertise in nursing education. We help nursing students learn by developing tutorials, case studies, simulations, assessments, and NCLEX-prep services. We provide nurse educators with best-in-class support and expertise from some of the sharpest minds in nursing education. Working together, we’re creating a professional nursing workforce ready to provide skilled and safe nursing care in a rapidly changing healthcare marketplace.
ATI is hiring for a Client Account Manager who is responsible for B2B client management and sales support. This position is responsible for overseeing the day-to-day relations and account maintenance for our clients. This includes providing account information and pricing to our Customers and Sales Personnel. In addition, this individual works directly with our billing department to process sales orders and returns.
Responsibilities:
- Build, grow and maintain productive relationships with key Account Contacts/Sales Personnel.
- Responds to Customer inquiries/information needs, and provides positive, courteous service to Customer/Sales Personnel.
- Answers questions regarding products, pricing, and proof of delivery.
- Works with the appropriate internal department to process invoices, quotes, returns, and credit card payments.
- Works with the shipping department to expedite or ensure timely delivery of scheduled shipments.
- Communicates pertinent customer concerns or issues to Sales Personnel.
- Keeps client information up to date in D365.
- Assist in maintaining Sales Personnel’s monthly pending report.
- Prioritize decisions for business outcomes.
- Works with IT to test (UA) for new products and processes.
Education and Experience:
- Bachelor’s degree or equivalent preferred. High school education or equivalent required.
- 2-3 years of experience in account management, customer service, or sales support.
Skills and Abilities:
- Critical thinking and analytical skills
- Technical aptitude
- Proficient in Microsoft Office applications – Word, Outlook, D365, Excel, PowerPoint
- Excellent collaboration, teamwork, and customer service skills
- Proven organizational skills and time management skills
- Strong attention to detail
- Strong verbal and written communication skills
- Previous leadership experience preferred
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
Source: Indeed.com
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