Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. A Staff Pharmacist plays a key role at CVS Health as our pharmacy teams are at the forefront of this mission and are critical in both shaping healthcare and helping people on their path to better health.
The Staff Pharmacist supports the Pharmacy Manager in supervising the technician support staff who help customers on their path to better health. The Staff Pharmacist is responsible for supporting the Pharmacy Manager in the management, oversight and operation of all aspects of the pharmacy within his/her store including pharmacy practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, financial profitability and loss prevention. A key component of the Staff Pharmacist role is keeping customers and patients healthy through adoption and management of our patient care programs. Staff Pharmacists are also responsible for supporting the Pharmacy Manager in the development and performance management of the technician support staff, identification of critical business opportunities, establishing meaningful solutions to drive performance and growth and successfully implementing those plans by managing and directing the technician support staff to accomplish these goals.
- The ability to travel and cover stores across a defined geography is an expectation of Floater Pharmacists
SCOPE: This job description applies to all part time Staff Pharmacists outside of California
ESSENTIAL FUNCTIONS:
Customer Service / Patient Care / Quality Assurance
• • The Staff Pharmacist delivers, and leads others to deliver, exceptional service to our customers
• • Offers and provides clinical services, such as health screenings and the administration of immunizations* * Effective 8/1/2020, immunizing is an essential function of the job for all pharmacists, no exceptions
• • Establishes trust and confidence with customers and patients by ensuring the technician support staff is maintaining service standards according to company guidelines This includes diagnosing the root cause of service opportunities and implementing corrective actions with the technician support staff when necessary
• • Immediately acknowledges and greets customers in a courteous and professional manner and coaches the technician support staff to do the same
• • Helps to minimize healthcare costs by assisting customers that are affected by changes in programs, legislation, and Third Party insurance
• • Actively meets and exceeds customer needs by driving compliance and adoption of all pharmacy workflow standards
- Including ensuring the appropriate schedule is implemented to best serve the needs of the customer and business in accordance with budgeted payroll hours and workflow model
• • Partners with front store management to drive and develop solutions to enhance the customer experience
• • Assists pharmacy and front store customers with their questions and concerns
• • Takes accountability for customer and patient satisfaction and persists to resolve the person’s unique problems until a solution is found
• • Helps patients and customers on their path to better health by providing counseling when appropriate
• • Solicits information about a customer’s medical history to give appropriate medical advice
• • Maintains high quality assurance standards by leveraging the appropriate systems and tools during final verification, Drug Utilization Review (DUR), dispensing incident notification and report completion
• • Communicates and collaborates with all healthcare professionals to provide coordinated and optimal patient care
Professional Practice
• • Keeps our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all times Includes exercising corresponding responsibility and professional judgment in the filling of all controlled substances
• • Keeps our colleagues safe by enforcing a safe work environment that fulfills the required regulatory and company policies and procedures and holds colleagues accountable for maintaining such an environment
• • Maintains through the team a clean, organized and professional pharmacy department, according to CVS standards
• • Communicates with customers/patients while protecting their confidential health and drug information according to HIPAA
• • Participates in all required aspects of the prescription filling and pick-up process and use of pharmacy computer system including, but not limited to, operating the cash register, data entry of prescription orders, and resolving Third Party issues. Retrieves and files prescriptions appropriately according to State and Federal Law
• • Communicates with Field Management and Corporate regarding any required reporting including, but not limited to, regulatory agency visits and maintains confidentiality thereof
• • Actively prevents diversion and theft by complying with all Asset Protection procedures. Properly secures the pharmacy department, safe, and pharmacy department access Includes properly reporting loss of drug product in accordance with state and federal guidelines
Personnel Management
• • Ensures the technician support staff is positioned to help patients on their path to better health providing timely and ongoing feedback, both appreciative and developmental
• • To best serve our customers and meet our financial goals, communicates performance expectations and results to the technician support staff. Organizes information and important correspondence in a way that can be easily understood and accessed by the technician support staff
• • Formulates clear objectives, relays pertinent information to technician support staff and holds them accountable for meeting objectives
• • To establish a broad base of highly skilled team members capable of delivering on our company purpose, the Staff Pharmacist is responsible for assisting the Pharmacy Manager in driving training and development of the technician support staff
• • Keeping our company values in mind, supports the Pharmacy Manager with interviewing, evaluating, identifying and selecting the best talent with a range of diverse backgrounds and experiences
• • Completes all required training and compliance programs and helps drive technician support staff members to do the same
• • Balances assignments that capitalize on people’s strengths with stretch opportunities to enable maximum development in and across the organization
• • Acts as a trusted coach and mentor both within their line of responsibility and beyond
• • Clearly and regularly communicates performance and behavior expectations to technician support staff including, but not limited to, maintaining a work environment free from unlawful discrimination and harassment
Operations Management
• • Understands all aspects of the pharmacy, supports the Pharmacy Manager in assessing ongoing operations, and develops and executes plans to improve pharmacy performance
• • Supports the Pharmacy Manager
Required Qualifications
Minimum Required Qualifications: • Active Pharmacy License in the state in which you are employed • Not on the DEA Excluded Parties List • Immunization Certification through an accredited organization (i.e. APhA)* • Free of pending felony charges or convictions for criminal offenses involving controlled substances
Preferred Qualifications
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Education
Bachelor of Science in Pharmacy or Pharm. D. degree
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Source: Indeed.com
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