Customer Service Representative in Healthcare

Our Client located in Central Phoenix is looking to fill multiple customer service representatives position as part of an operations team that strives to provide first call resolution to a specified set of customers. To be eligible for this position you must have availability to start between the hours of 6AM to 8:30AM start time, Monday-Friday with 8 hours shifts. This customer service representative position primarily answers incoming calls for new and existing authorizations. Responsibilities for this customer service representative include documenting in the appropriate systems and ensuring high quality and accurate information is provided to callers.

Responsibilities:
– Understands the end to end medical authorization process
– Actively listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution.
– Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality.
– Resolves customer complaints or concerns as the first line of contact.
– Makes problem resolution and triage decisions not requiring clinical judgment.

Working hours: 6:00 AM – 3:00 AM

Skills:
– Ability to multi-task while staying organized.
– Ability to use multiple screens and different systems
– Comfortable speaking to physicians and customers
– Can handle high call volume while still providing great customer service

Education:
High School

Experience:
Entry Level

Qualifications:
– 2-3 years customer service call center experience
– 1-2 years Medical/Healthcare experience
– Must be a proficient typist (at least 30 WPM) with the ability to maneuver through various computer platforms/screens while verifying a variety of information simultaneously.
– High School (Required) or GED (Required)

If you think you are a good fit for this role please email me an updated resume at [email protected] to be in consideration for this role.

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