BASIC FUNCTION: Person who performs clerical, receptionist, clinical and related duties in wound care under the direction of a nurse and/or business/clinical coordinator. Cross training between roles is expected. JOB DUTIES: 1. Complies with the approved policies, procedures, rules and regulations for the general operation of Alliance Community Hospital and the Nursing Service division. 2. Displays knowledge of Alliance Community Hospital Disaster Plan for Emergency Preparedness (in real and simulated situations). Performs appropriately in crisis and emergency situations. 3. Takes responsibility of own action, demonstrating accuracy, competency and accountability in performance. 4. Participates in committees and educational offerings for self-growth or improved competency and performance. 5. Performs clerical and receptionist duties in a timely manner. 6. Assist with general office duties a. Assist with answering the phones, making appointments, registration and other clerical duties. b. Scanning documents and attaching to electronic medical record (EMR) c. Assists with OSHA and HFAP requirements for the office as needed d. Order office supplies e. Become knowledgeable of billing, coding and charges entry. 7. Observes and transcribes physician’s orders exactly as written with validation. 8. Demonstrates knowledge of and need for accurate, concise, complete and legible records, in electronic medical record and registration/scheduling procedures. 9. Seeks guidance as needed for clarification and performance of duties. 10. Recognizes and responds to priorities in patient care process. 11. Complete assignments without interference of quality of work. 12. Assists in orientation of new team members and volunteers. 13. Assists in data collection and compiling statistics as directed. 14. Utilizes and orders supplies properly. 15. Demonstrates basic competencies for assigned technical skills. 16. Safely operates and maintains equipment. 17. Responsible for checking emails and on line learning assignments (Swank) on a regular basis. 18. All other duties as assigned. EDUCATION, TRAINING AND EXPERIENCE: High school graduate with training and/or experience in medical terminology, medical billing and/or coding desirable. Must be computer literate to complete task(s) as required to include, but not limited to Meditech™ (Hospital Support Software), Wound Expert™ (Wound Documentation System), Halogen (performance appraisal system) Relias (education system), ability to retrieve e-mails, complete online enrollment for health insurance/benefits and any other programs as assigned.
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