Business Development/In-Home Care Specialist (In-Home Care) (Austin)

Meals on Wheels Central Texas In-Home Care is seeking a Business Development/IHC Specialist. The Business Development/IHC Specialist is a hybrid position that will include business development activities to market and grow the private pay program, as well as, direct interview appointments with potential clients for developing a care plan. This position acts as the program manager for the private pay program.

Business Development Activities

Market program services to medical professionals, senior organizations, senior communities, appropriate interest groups, hospital staff, and other community contacts.
Responsible for prospecting, cultivation and maintenance of relationships with new potential referral sources.
Promptly respond (within 24 hours, less when possible) to inquiries for services, conducts initial intake and set appointments and conducts initial assessment.
Provide potential customers with service related information via outside sales calls, conversations, education and follow-up.
Responds to all inquiries in a professional, knowledgeable and courteous manner.
Helps to achieve and maintain continuity of care by coordinating with others in the clients’ circle of care as needed.
Track and report on current market trends.
Deliver outreach presentations/proposals to prospective individual clients & groups.
Maintain working knowledge of federal, state and licensure regulations.

Program Manager Activities

Maintains database of referral sources and clients.

Maintains database of referral sources and clients.
Maintains a level of knowledge of Agency services to present to community health care providers and payor sources.
Maintains professional growth and development through networking, membership in professional organizations and continuing education
Initial client assessments, hire of attendant, and client/ attendant reassessments.*
Coordinate client’s start of care, transfer, and/or discharges.*
Coordinates with HR and/or Staffing Coordinator attendant hires, supervision, and termination of the attendant.*
Communicate with HR and/ or Staffing coordinator staffing needs and updates.
Coordinates with Staffing Coordinator to ensure adequate and timely staffing by floater until a regular attendant is hired for each client.*
Process all required paperwork to ensure complete, accurate, and compliant documentation to include; all mandated forms and detailed client case notes.*
Charts out-of-office visits on outlook calendar for floaters and specials and shares calendar with ED.
Responsible for daily monitoring and maintenance of scheduling in conjunction with intake EVV and Staffing Coordinator

Skills & Requirements
Associates degree or equivalent preferred.
Business development, home care direct marketing and community relations experience preferred.
Must be outgoing and professional.
Excellent interpersonal, communication, organizational, and presentation skills.
Must be self-directed and goal-oriented.
Knowledgeable of advertising, collateral material design/layout/production preferred.
Must be capable of maintaining regular attendance.
Ability to work flexible hours, as needed.
Must have dependable transportation.

*All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, genetic information, disability, veteran status, sex or age or any other legally protected status.

Please submit your cover letter, resume, and salary requirements at

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