Patient Care Navigator (Alton)

Help Us Enhance Patient Care Across America
The Vituity Team. Our corporate healthcare team includes change makers with a broad range of training and expertise. We innovate using our diverse business, analytic, and communications skills to tackle the challenges of today’s complex healthcare landscape. We collaborate, cooperate, and celebrate our unique contributions because we know we can achieve more together than we can alone. We have a passion for building a culture that cares for our employees, our clients, and our patients.

What We Are Searching For:
The primary focus of the Patient Care Navigator is to guide patients and their families following the discharge from the hospital to assure a smooth transition home. In this role, it is vital to use a patient centered approach and have effective communication. The PCN displays a willingness to explore and acknowledge patient needs, expectations and values. She/he responds to patients needs in a way that is helpful and beyond expectation. The primary goal is to work collaboratively with patients to have a positive effect on their health outcomes by receiving the right care in the right place at the right time.
This position would be located at OSF Saint Anthony’s Health Center in St. Louis.
Primary Responsibilities:
• Effectively works with patients, staff, health service providers, agencies, etc. from diverse backgrounds to reduce cultural and social-economic barriers between patients and institutions.
• Clearly communicates the purposes and services available to patients, family members and caregivers.
• Assists patients in understanding care plans and instructions and helps patients actualize health management plans and goals.
• Receive patient requests for assistance and refers patient to appropriate member of the care team for resolution, unless Navigator can resolve on his/her own and within the scope of the position.
• Develops relationships with community resources and service providers.
• Assists patient with barriers to care including but not limited to scheduling appointments, transportation needs, and access to community resources unknown or otherwise unavailable to patients without appropriate referrals.
• Documents activities, plans, and results in an effective manner to maintain case files and provide reports.
• Works collaboratively with the rest of the Hospitalist team, including regularly communicating feedback from patients and providers.
• Fully discloses relevant training, experience and credentials, in order to help patients understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
• Basic understanding of ALOS, re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenarios.
• Other duties as assigned by Program Manager.

• Requires a high school diploma or its equivalent and experience preferred.
• Must be able to communicate effectively be capable of establishing good relationships with patients and their families, physicians, staff, other health service providers, agencies, etc.
• Proficient computer skills using Microsoft Word, Excel and e-mail.
• Excellent phone etiquette and customer service skills.
• Excellent verbal and written communication skills.
• Good problem solving skills.
• Excellent organizational skills.
• Ability to work independently and within established time frames.

Core Competencies Needed:
• Listening — giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness –being aware of others’ reactions and understanding why they react as they do.
• Speaking — talking to others to convey information effectively.
• Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination — adjusting actions in relation to others’ actions.
• Service Orientation — actively looking for ways to help people.
• Writing — communicating effectively in writing as appropriate for the needs of the patient.
• Complex Problem Solving — identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making — considering the relative costs and benefits of potential actions to choose the most appropriate one.

Working Conditions:

A. Regular business work hours
B. Occasional travel to client sites, client meetings, conferences

Why Vituity?
When you work at Vituity, you share your talents with an awesome team that makes coming to work empowering and fun. That’s why our employees have voted us a Best Place to Work in the Bay Area for nine years. That and some pretty incredible benefits:
• Competitive benefits package: Superior health plan options, best in class 401k plan (with a very generous company match like you’ve never seen before), 3 weeks paid vacation in your first year, tuition reimbursement policy, paid sabbaticals, and more!
• A Culture of Caring: We not only like working together, but care about one another personally and professionally. We host fun staff activities, health and wellness programs, employee recognition programs, and so much more.
• Location, Location, Location: Whether you report to the central office in Emeryville or work remotely, Vituity is happy to meet you halfway with commuter benefits or home office support.
Your Life. Your Career. Your Success. Apply Today!

Vituity is an Equal Opportunity Employer.

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