Customer Training Representative

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Honda Aircraft Company

Greensboro, NC

Posted now

Job Snapshot


Travel – None

Degree – High School

Defense – Aerospace

Customer Service

Job Description

General Summary:
The Customer Training Representative provides customers and their representatives comprehensive training program support for pilot and maintenance training. The Coordinator oversees aircraft pilot training processes, maintenance training processes and training tracking. The incumbent is also responsible for planning, coordinating, directing and reviewing regulatory compliance requirements as assigned during the aircraft delivery training process. The Customer Training Representative is responsible for working within the LMS system to track Customer Service training and administering services provided by the Customer Training Department.  He/she is responsible for future growth in all areas within Customer Training and Customer Service.
Duties and Responsibilities:

  • Provides judgment and decision making that will impact company policy; ensures relevance, accuracy, and regulatory compliance of all training programs. Responsible for recognizing industry best practices while monitoring business changes to ensure continuous improvement of all customer training processes.
  • Maintains, tracks and analyzes training schedules and communications around customer training.
  • Provides needed information to Flight Support for the scheduling of pilots for pilot service.
  • Develops and tracks appropriate metrics and measurements in support of Pilot Services.
  • Plans and coordinates with other departments to ensure FAR requirements and customer requirements are met, including managing contracts and invoicing.
  • Controls the setup, tracking and loading of internal and external training of Customer Service courses in LMS for on-line delivery.
  • Assists in formatting and delivering technical training materials in support of Customer Service and the network.
  • Works cross functionally with both internal and external customers to coordinate accurate delivery of information regarding services provided by Customer Training Department.
  • Recognizes industry best practices and business changes for continuous improvement and incorporation into Customer Service.
  • Develops and executes concepts, programs or new business lines that increase revenue, expand the business and increase profitability.
  • Coordinates with outside training partner on scheduling, customer tours etc.
  • Provides support for 24/7 coverage as needed.

Job Requirements

Education, Work Experience, Certification and/or Licensure:

  • Two (2) year degree in aviation management, business, or technical field, from an accredited college or university, or 2 years of relevant education and experience in lieu of degree.
  • Two (2) or more years customer training and service related experience.
  • Two (2) or more years working for a general or commercial aviation.
  • Ability to obtain a valid US passport.

Knowledge, Skills and Abilities:

  • Proficiency in Microsoft Office (Word, Excel, and PowerPoint) is required.
  • Knowledge in FAA and EASA training regulatory requirements preferred.
  • Understanding of flight operations under FAR Parts 61, 145, 91, 135 preferred.
  • Ability to multitask.
  • Excellent interpersonal skills.
  • Excellent customer service skills.
  • Excellent scheduling process skills.
  • Ability to work with diverse customers and personalities.
  • Ability to provide position results in a challenging situation.
  • Ability to communicate effectively and efficiently with internal and external customers.
  • Ability to effectively coordinate multiple complex operational and administrative issues simultaneously.  
  • Ability to work well within a team environment.

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