Front Desk – Oak Tree Medical – Sumter, SC

Pain Management Associates is a physician owned company. We have offices located in North and South Carolina.

We offer competitive benefit options such as medical, dental, vision, 401(k) retirement plan with company match as well as some additional company paid benefits. We are currently seeking qualified candidates to fill the position of a Front Desk – Check In at our Sumter, SC location.

If you meet the qualifications and would like to be considered for this position, please respond to this job posting and include your resume, and your pay expectation.

Position Summary:

Responsible for greeting patients, guests and vendors, providing excellence in patient and customer service. Assist patients with appointment check-in and out; qualifying visits with insurance company, schedule follow-up appointments, confirm appointments via phone, etc.

Essential Duties and Responsibilities:

– Greets patients, guests and vendors, providing excellent patient and customer service at all times; screens visitors and responds to routine requests for information, forwarding inquiries outside of scope to necessary departments/staff.

– Schedules patient appointments, assisting with explaining what pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepare and send out all appropriate information to patients.

– Copies and remits patient records according to protocol as requested by patients, insurers, attorneys or other recognized agencies after such request has been approved by physician.

– Ensures registration forms and other patient paperwork (making copies of insurance cards) is complete and up to date; verifying demographic and insurance information for new and established patients, according to procedures.

– At times, may collect payment from patients at the time of visit, providing patients with a receipt.

– Maintains office equipment and office supplies at front desk.

– Opens, date stamps, and delivers mail daily.

– Pulls charts for following day’s patients.

– Scan medical records into patients chart; assembles files and maintains integrity of patient charts.

– Keeps the patient reception area neat and clean at all times throughout the day.

– Ensures the office and reception area is neatly cleaned for the day and set up for the next business day.

– Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.

– Performs all other tasks and projects assigned by Clinical Coordinator and other management staff to include physicians.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this function. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear to answer incoming calls and requests. The employee frequently is required to sit, use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop; kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Minimum Qualifications (Education, Experience, Skills)

– High School Degree desired with minimum two years experience in medical environment and/or a combination of customer service experience.

– Proficiency in computer skills to include typing and database.

– Familiarity with scheduling and rearranging appointments.

– Proven experience handling patients/customers requests and at times, diffusing matters when necessary to comfort patience and ensure the integrity of the Practice.

– Experienced in multi-tasking in a fast paced environment.

– Strong written and verbal communication skills.

– Possess exemplary customer service skills.

Job Type: Full-time


  • hotel: 1 year (Preferred)


  • High school or equivalent (Required)


  • english (Required)

Work authorization:

  • United States (Required)

To Apply to this job Please go to website address given in Source below