Customer Application Specialist – Aerospace

Arconic Fastening Systems is looking for a Customer Application Specialist to support aerospace customer locations.  Position responsibilities include demonstrations and installation of fastener tooling, technical and troubleshooting support and specialized training to customer’s operators and maintenance employees. This position reports to our tool manufacturing plant in Kingston, NY, however, position can work remotely.

Arconic Fastening Systems (AFS) holds the number one global position in aerospace fastening systems, and we’re the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aero engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment. Headquartered in Torrance, CA; we employ over 6,000 people in 11 countries at 31 locations. AFS is a business unit of Arconic (NYSE:ARNC). Join Arconic and join a network of people who are passionate about industry-changing technology that advances the world. You’ll have the opportunity to work with leading global companies that operate in world-changing industries—such as aerospace, automotive, building and construction, defense and commercial transportation. It’s not just a job. It’s a career and a path to the future. You’ll be part of a diverse culture of learning, teaching and mentorship. Arconic is fully committed to developing people: providing employees with the resources and learning and development opportunities they need to excel and build a career.

Support AFS at customer locations to include demonstration and installation of tooling, technical and troubleshooting support, and specialized training of customer’s operators and maintenance employees in the maintenance and repair of AFS tools.  Work with and assist engineering and sales representatives in analyzing customer problems; collaborate with engineering personnel in evaluating new designs for installation equipment. Identifies new tooling potential at customer locations.  Communicates new fastener concepts and application details to Kingston management.  Position requires approx. 50% travel.

Specific Duties

•       Designs and provides technical training on equipment usage, maintenance and repair for major customers.

•       Provides technical and troubleshooting support to customers on the complete fastener installation system.

•       Conducts product demonstrations, with Sales Representatives for customers, trade shows and other organizations as directed.

•       Provides technical advice and assistance to Sales Representatives in the capacity of Senior System Specialist.

•       Sources and develops additional sales opportunities for AFS products whenever possible, at various levels of the customer’s organization.

•       Makes periodic customer contacts to give recommendations on installation equipment products.

•       Provides input to Research and Development group on new tool designs and changes, and new and updated tooling.

•       Implement sales and promotional programs, new product information, etc. directed toward specific industry or customer business.

•       Provides Sales input for Annual Sales forecasting and planning


Basic Qualifications:

•       Bachelor’s degree from an accredited institution.

•       Minimum 3 years’ experience in sales and/or customer service in           pneumatic and/or pnuedraulic tooling business.

Preferred Qualifications:

•       Bachelor’s degree in Engineering

•       Fastener knowledge preferred.

To Apply to this Job, Please go to the website address given in the source.