Assistant Manager

Overview

MAJOR RESPONSIBILITIES
The role of the AOM is to assist the Operations Manager in achieving the financial performance and revenue growth strategy for their location(s). The AOM needs work with their Operations Manager to understand and leverage our knowledge of dental services in their local market, using best
practices for patient acquisition and retention. The AOM, in the absence of the OM, provides the leadership and guidance to achieve individual and team success. The AOM supports and drives PDS’s mission and culture for their location(s).
– Acts as manager in Operations manager’s absence.
– Plans and prepares work schedules and assigns employees to specific duties.
– Work with staff to help develop successful patient communication skills and facilitate
– learning.
– Driving year over year revenue and profit growth.
– Ensure adherence to cash management and accounting protocols.
– Provides feedback regarding specific tactics that change financial and patient
– outcomes such that the rest of the organization can benefit.
– Maintains an appropriate professional appearance and demeanor in accordance with
– Company policy.
– Ensures compliance with Company policies, as well as State, Federal and other
– regulatory bodies.
– Creating an environment that promotes PDS culture and values daily. Delivering a
– Perfect Patient Experience.
– Provide effective leadership, coaching and mentoring in an effort to identify and
– implement opportunities for improvement.
– Adheres to office values based on the PDS “We Believe” statement in order to ensure
– that all team members continually focus on the Perfect Patient Experience so that
– every patient has a positive experience in the office.
– Ensures adherence to criteria with respect to facility cleanliness and maintenance.
– Lead and participate in daily huddles and meetings as required.
– Other duties and responsibilities as assigned.

REQUIRED:
– High School Diploma or general education degree (GED)
– One or more years of complex business and/or managerial experience
– Knowledge of Word, Excel, PowerPoint, and other software applications

PREFERRED:
– Bachelor’s or Master’s degree
– Prior course work or on-the-job training in the fields or dentistry, insurance, or business.

KNOWLEDGE/SKILLS/ABILITIES:
– Effective Team Builder (Character/Integrity; communicates openly; willingness to confront;
– motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent;
– consistent)
– Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical)
– Process Focused Operator (data driven decision-maker; detailed; organized and
– structured; comprehensive knowledge of all operational processes; computer proficient)
– Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the
– financial understanding of staff and clinicians; understands local market drivers and
– competition
– Influencer (active listener/observer of behavior; builds trust with those requiring coaching;
– creates a win/win need for change; tailors coaching style to the individual’s needs;
– recognizes and celebrates improvement to sustain change)
– Requires knowledge of Dental Plans, fees, general plan design, administrative guidelines,
– limitations and exclusions, reporting systems; business correspondence and business
– reporting techniques; and business principles of profit & loss statements.
– Skills required include use of knowledge of WORD, EXCEL and other software
– applications, and use of standard office equipment.
– Displays independent judgment by willingness to make timely and accurate decisions
– based on available information that is sometimes vague or limited in nature.
– Ability to multitask effectively and work in a fast paced and sometimes ambiguous
– environment, without compromising quality of work.
– Ability to prioritize tasks and projects with limited direction, while understanding and
– contributing to the success of the organization.
– Ability to read, analyze, and interpret common financial reports, and legal documents.
– Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors,
– or other members of the business community.
– Ability to draw valid conclusions, apply sound judgment in making decisions, and to make
– decisions under pressure.
– Ability to interpret and apply policies and procedures.
– Ability to work with mathematical concepts such as probability and statistical inference.
– Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical
– situations.
– Strong sense of personal responsibility for tasks assigned; ability to work with others &
– accept direction.
– Strong commitment to educational advancement.
– Flexibility in adapting processes to meet unique needs.
– Assistant Operations Manager, ASSTMGR, 01-09-2012 Page 3 of 3
– Ability to communicate effectively and present information, both verbally and in writing.
– Ability to lead a team, prioritize their duties, coach, mentor, train, write effective
– performance evaluations, conduct feedback and handle employee relations issues.
– Organizational ability by demonstrating a systematic approach in carrying out assignments.
– Very orderly and excels at cutting through confusion and turning chaos into order.
– Demonstrates a strong ability to identify, analyze, and solve problems.
– Detail oriented, organized, process focused, problem solver, self motivated proactive,
– customer service focused.
– Displays independent judgment by willingness to make timely and accurate decisions
– based on available information that is sometimes vague or limited in nature.
– Ability to multitask effectively and work in a fast paced and sometimes ambiguous
– environment, without compromising quality of work.
– Ability to create presentations and use outstanding presentation skills.

Pacific Dental Services is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

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