MRR Call Center Supervisor – Epi Source – Tampa, FL

Job Title: MRR Call Center Supervisor

Exempt Status: Exempt

Division: MRR Operations

Reports to: Manager, Outreach

Location: Tampa, FL

Episource, with over 1500 employees worldwide, is a leading provider of risk adjustment services and solutions for health plans. Our services help Medicare Advantage, Commercial/Exchange, and Medicaid managed care plans improve and support accurate reimbursement in a post-Affordable Care Act market. Our services include retrospective chart reviews, medical record retrieval, HEDIS/ACO quality reporting, and data analytics, allowing payers and providers to dramatically reduce costs and improve quality of care.

Job Summary:

The Outreach Supervisor is responsible for supervising the daily activities of the Call Center Agents or Outreach Consultants. The Supervisor will be responsible training, guiding and supporting the Call Center Agents or Outreach Consultants to execute their tasks. The Supervisor will be responsible to resolve problems that impact Call Center Agents operations performance. They prepare and develop schedules to maintain adequate staffing levels; monitor and evaluate each individual and the team’s performance and generates productivity and related reports as directed by the Outreach Manager.