Service Desk Technician II

Essential Responsibilities/Duties:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Minimum three years’ experience in desktop support and troubleshooting, showing increased scope of responsibilities

• Minimum of one year of managing projects within the scope of Service Desk responsibilities

• Minimum of two years’ experience with help desk ticketing systems

• Minimum three years’ computing hardware and software support including asset inventory and license tracking

• Certifications from vendors such as Microsoft, Cisco, CompTIA, ISC2 , ITIL or other technology vendors or process management certifications are highly desired but not required

• Must have fundamental Information Security knowledge