Inbound Call Center, Customer Support Representative

USAePay is looking to hire a Full-Time customer support representative in the city of Glendale. Applicant does not need previous experience in customer support. 

We are seeking a candidate responsible for answering inquiries of our customers over the phone and/or e-mail. The representative must ensure the satisfaction of the customer while enhancing the reputation of the company.

Skills and qualifications needed, but not limited to, include;

• Maintain call center database
• Keeps equipment operational by reporting malfunctions
• Updates job knowledge and security by participating in educational opportunities provided by the company
• Must be customer focused
• Excellent listening, verbal communication and telephone skills
• Tech Savvy – Knowledgable with Cellular phones and tablets
• Excellent people skills
• Excellent Multi-tasking and Problem solving traits
• Must have the ability to resolve merchant’s problems by clarifying issues over the phone while researching and exploring answers, alternative solutions and implementing solutions.

Benefits

• Health insurance (100% covered)
• 401K
• Monthly catering, team-bonding activities #LifeatUSAePay
• We also offer the opportunity to grow careers within our technology based company.

We are a 24/7 inbound call center with various shifts and flexible hours available.

Please include your schedule availability when submitting your resume.

We are an equal opportunity employer. Each candidate is subject to a background check prior to employment.