Oversee the teller line function; control and maintain approved levels of vault cash; perform audits and maintain approved levels of teller cash; train new tellers; answer customer inquiries; cross-sell bank products and services; make customer calls; perform the duties of a Teller I and Teller II.
Oversee and ensure that the teller line operates in compliance with the Bank’s operating policies/procedures related to the processing of deposits, withdrawals, check cashing, and currency transaction reporting, to satisfy all federal and state regulations and to ensure “On the Spot” service is being provided. Adhere to audit and security procedures related to alarm testing, teller cash and monetary instrument audits, and maintenance of branch cash limits. Hold tellers accountable for adhering to guidelines related to check cashing and funds availability. Achieve satisfactory ratings on monthly branch internal control audits.
Oversee and ensure that the teller line operates in compliance with the Bank’s operating policies/procedures related to the processing of deposits, withdrawals, check cashing, and currency transaction reporting, to satisfy all federal and state regulations and to ensure “On the Spot” service is being provided. Adhere to audit and security procedures related to alarm testing, teller cash and monetary instrument audits, and maintenance of branch cash limits. Hold tellers accountable for adhering to guidelines related to check cashing and funds availability. Achieve satisfactory ratings on monthly branch internal control audits.
Provide required documentation in a correct and efficient manner; build and maintain customer satisfaction by providing “On the Spot” service; maintain confidentiality, keep commitments, follow up and provide accurate assistance; engage in a deeper conversation with every customer to uncover additional solutions; respond to customer problems and requests researching account problems in an efficient manner; interact professionally with internal and external customers by acknowledging them through personal greetings, smiling and eye contact.
Demonstrate thorough knowledge of all Bank products and services; refer customers to business partners and cross-sell Bank products and services; complete a customer profile (CLOSR – Client Opportunity and Savings Review) when applicable; perform the duties of a Teller I and Teller II; introduce Smart Pop opportunities to customers; prepare and maintain various records; determine payment decisions on Not Sufficient Funds (NSF) checks; complete and provide timely reports to immediate supervisor and other personnel as needed.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from customers, other Bank personnel, etc., within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Regular and predictable attendance; perform other duties as assigned or directed.
High school diploma or equivalent.
Minimum of one (1) year experience in related banking positions as well as bank product and services training. Six (6) months of experience in related banking positions as well as bank product and services training maybe considered with the completion of a post-secondary 4-year degree.
Proficient reading, verbal and written communication, mathematical and interpersonal relations skills; adept at cross-selling bank products and services; possess the ability to competently coach and train tellers.
If you are interested in this position, please click the Apply Now button and complete the application in its entirety, failure to do so may disqualify your application.
Orrstown Bank is an equal opportunity employer dedicated to a policy of nondiscrimination in all areas of employment. In accordance with this policy all qualified applicants for employment will be considered without regard to race, color, creed, religion, sex, national origin, age, marital status, or the presence of non-job related medical condition or handicap. The information requested in this application is for the purpose of determining abilities and skills required for proper job placement. Filing an application does not assure employment. Federal law required that you provide documents which verify your identity and your eligibility for employment is the U.S. As a condition of employment, you are required to provide such documentation and to sign a form establishing that you are lawfully able to work in the U.S.
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Source: http://www.indeed.com/viewjob?t=Head+Teller&c=Orrstown+Bank&l=Lancaster,+PA&jk=2184b3af627bf7fc&rtk=1cuppnru6abcv800&from=rss
