Cashier-Guest Services Representative

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Twice Daily

Franklin, TN

Posted 5 hours ago

Job Snapshot


Other Great Industries

Customer Service

Job Description

Twice Daily continues to rebuild our stores around the greater Middle Tennessee area, but we haven’t yet refreshed them all. Which means you’ve more than likely driven by, or even visited, some of our locations that haven’t yet been rebranded as a fully functional Twice Daily. Those ‘in transition’ stores, & our Twice Daily’s, receive the same incredible benefits, competitive pay, comprehensive training, and unparalleled internal growth structure. Whether you’re interested in progressing into an Assistant Manager, General Manager, District Manager, corporate role, or beyond, when you’re a part of the Twice Daily family, your career is truly in your own hands.


Position Summary

As a Cashier – Guest Service Representative working at one of our “in transition” locations, you’ll build strong relationships by providing top-tier service that’ll keep our guests coming back. Although the sign out front doesn’t read Twice Daily, you’ll be expected to uphold the same high guest experience standards as if it did. The Guest Service Representative directly contributes to the welcoming and inclusive environment that helped our company receive recognition as the 2018 #8 Best Big Company to Work for in Nashville!

Your Day-to-day (other duties as assigned)

  • Complete guest fuel transactions while keeping a watchful eye on all fuel pumps.
  • Operate a cash register, scan items, complete guest transactions, and adequately handle many different forms of payment. Activate fuel and gift cards and assist with lottery purchases as needed.
  • Create a welcoming and enjoyable shopping experience by actively greeting all guests as they enter your store.
  • Stock merchandise, arrange shelves, manage store displays, check all expiration dates and inspect all items. Pull items that are damaged or expired, document and discard.
  • Prepare food and beverage items in a fast and friendly manner to exceed guest expectations.
  • Reports to work on time and ready to work for your scheduled shift.
  • Becomes a “subject matter expert” for your store’s promotions/offerings and provides ongoing feedback to your General Manager on guest concerns, compliments, and feedback.
  • Comply with federal and state laws by requesting photo identification from customers who are purchasing age-restricted materials including tobacco and/or alcohol.

What You Bring to the Team

  • Excellent interpersonal, guest service and oral communication skills.
  • High attention to detail and takes personal pride in all that you do.
  • Have sufficient visual ability to check identification and process credit cards.
  • Ability to lift up to 50 pounds (carrying cases of milk, etc.), perform repeated bending, standing, reaching.
  • Excellent interpersonal, guest service and oral communication skills
  • Strong communication skills; must be able to speak, read, and understand English.
  • Must be able to work overtime, including weekends, evenings/nights and special events as needed.
  • Reads each situation and reacts productively to an ever-changing environment.
  • Multitasking expert – not overwhelmed handling many different duties at the same time.
  • Flexible and adaptable to a change.

 Why Join the Team

Each ‘in transition’ store is locally owned and operated, meaning that every purchase supports local jobs, local causes, and local culture. Our families have been a part of this community for generations, so we do our best to give back at every opportunity. Servant leadership, excellent benefits & clear career paths are key initiatives in creating a culture of employee value. You’ll receive in-depth training on all facets of the business while shadowing some of our most experienced General Managers, so when you hit the floor for your first shift, you’ve got the tools necessary for success. We are committed to not only being a great partner for our customers & community but also an inclusive space to foster employee ambitions. Our strong commitment to servant leadership enables us to cultivate our employees’ professional strengths & help every individual achieve their full potential.

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